Salesforce Business Analyst / Computer System Analyst

POSITION: Salesforce Business Analyst / Computer System Analyst POSTING DATE: 07/5/2021 POSTING ID: TT-0004CRM STATUS: OPEN WORK SITE: 4900 Hopyard Road Suite 100 Pleasanton CA 94588. May work at various unanticipated locations throughout the US, relocation may be required. JOB DESCRIPTION: Primary Duties: Investigates the current customer relationship management (CRM) system and suggests the best practice solutions to improve Gathers detailed user requirement, analyze, and develop functional and technical specifications, coordinates implementation. Creates test plans and test scripts, conducts system and user testing for implementation of application/Salesforce systems. Plan and conduct business process analysis to system mapping design, testing and functional documentation of new and existing systems. Work with our client Project Manager to ensure that project objectives are met adhering to best practices and system design. Work closely/collaboratively with cross-functional teams (Dev, Management, Operations) in resolving issues with Salesforce CRM Sales/Service cloud application. Maintain effective close working relationship with business partners and the user community. Identify quality issues per defined processes or functionality and escalate potential quality issues. Provide subject matter expertise in application areas when system enhancements are required for organizational business needs. Lead in the installation and configuration of new systems or upgrades to meet organizational business needs. Investigate, analyze and evaluate project feasibility; develops project cost and benefit estimates; estimates project resource needs for staff and consultants. Research new technologies and best practices and recommend changes that can increase the clients’ organizational efficiency and productivity. EXPERIENCE/ QUALIFICATIONS: Bachelor's degree or foreign academic equivalent in Computer Science, Computer Engineering, Information Technology, Software Engineering or closely related field of study and preferably three to four years of relevant experience or a related field of study required. Minimum 3-5 years related experience. Detail orientated with excellent time management skills. Salesforce.com system experience is mandatory. Salesforce admin or equivalent certification required. Service Cloud Experience Excellent verbal and written communication skills; ability to communicate effectively with different levels within the organization as well as collaborate with cross-functional business partners and technical teams. Ability to gather and transfer requirements from stakeholders into an action plan and deliver on that action plan leveraging internal systems as needed. Attention to detail with the ability to analyze and solve complex problems as well as provide documentation, guidance, and instruction to users. Strong interpersonal skills with the ability to research solutions to issues as they arise. Ability to manage stakeholder expectations professionally. Ability to work independently, with general direction and guidance. Self-motivated, flexible, team player with solid multi-tasking, time management & organization expertise with the ability to manage multiple and often changing priorities. Proficient in Word, Excel, PowerPoint, and Visio. IF INTERESTED PLEASE EMAIL YOUR RESUME TO hr@techtu.com