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About the role
We are hiring Technical Support Executives for one of our premium client which is Worlds Largest Laptop/PC manufacturing brand. Agent needs to manage calls from customers regarding complaints, provide troubleshooting for any technical issue with PC/Laptop. Qualification / Eligibility Criteria: Graduates in any stream (IT background preferred) Undergraduates with minimum 6 months of technical work experience Language capabilities English (Can speak and understand English properly) Shift timings: 9 hours shift between 9AM-9PM window. One random week off in a week. Salary: 26K ctc(21k in hand after deduction of PF and ESIC) Soft Skills: Customer Centricity - The mindset of "highest value for the customer" always willingness to help, demonstrate ownership, and attention to details Communication Proficiency - Ability to convey message effectively: Comprehension, Active Listening, Rate & Clarity of Speech, Conversational Ability Ability to understand the customer problem and provide solution or information as per company policies and process Location: Ashar IT Park, 2nd, 3rd & 5th & 7th & 10 floor,Jayshree Baug, Road No. 16/Z, Wagle Industrial Estate, Thane, Maharashtra 400604 We are hiring Technical Support Executives for one of our premium client which is Worlds Largest Laptop/PC manufacturing brand. Agent needs to manage calls from customers regarding complaints, provide troubleshooting for any technical issue with PC/Laptop. Qualification / Eligibility Criteria: Graduates in any stream (IT background preferred) Undergraduates with minimum 6 months of technical work experience Language capabilities English (Can speak and understand English properly) Shift timings: 9 hours shift between 9AM-9PM window. One random week off in a week. Salary: 26K ctc(21k in hand after deduction of PF and ESIC) Soft Skills: Customer Centricity - The mindset of "highest value for the customer" always willingness to help, demonstrate ownership, and attention to details Communication Proficiency - Ability to convey message effectively: Comprehension, Active Listening, Rate & Clarity of Speech, Conversational Ability Ability to understand the customer problem and provide solution or information as per company policies and process Location: Ashar IT Park, 2nd, 3rd & 5th & 7th & 10 floor,Jayshree Baug, Road No. 16/Z, Wagle Industrial Estate, Thane, Maharashtra 400604
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