Mega Walk-In Drive 22nd Feb YMCA New Delhi For Technical Support

Requirements Description and Requirements Venue Details :- Gate no-1 YMCA Education Center, 2 & 3, Jai Singh Marg, Hanuman Road Area, Connaught Place, New DelhiWalk-In Date:22nd Feb 2025Timing: 10 PM-4 PMRole & ResponsibilitiesWorks with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting.Walks customers through common phone hardware and software configurations to maximize service functionality.Provides solutions and resolution resources for customer repair problems.Interfaces with customers over the phone providing status updates and ensuring service has been restored.Escalates appropriate technical issues to upper-level technical support when needed.Preferred Candidate Profile0-5 years of experience in International Technical Support (Voice) .Excellent communication skillsKnowldge of ISP, Internet & WiFi Related, Router & Modem Connectivity IssuesShould be comfortable working in 247 Working EnvironmentGraduation not requiredRotational shifts & Rotational week offs.Exclusions: Undergraduate Fresher are not eligible/Graduate freshers with Non Technical education are not eligible.Perks And BenefitsMedicare Facilities.Salary ranges from 3.2 to 5 LPA.Both side cab facilities.Additional Job DescriptionLooking for Smart Individuals to Join us as Technical Support RepresentativeEligility Criteria: Experienced/Freshers can apply(Experience of Telecom Troubleshooting in BPO industry would be preferable)Language ReferenceEnglishEEO StatementAt TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world&aposs largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.Equal Opportunity EmployerAt TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants qualifications, merits, competence and performance without regard to any characteristic related to diversity. Show more Show less Requirements Description and Requirements Venue Details :- Gate no-1 YMCA Education Center, 2 & 3, Jai Singh Marg, Hanuman Road Area, Connaught Place, New DelhiWalk-In Date:22nd Feb 2025Timing: 10 PM-4 PMRole & ResponsibilitiesWorks with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting.Walks customers through common phone hardware and software configurations to maximize service functionality.Provides solutions and resolution resources for customer repair problems.Interfaces with customers over the phone providing status updates and ensuring service has been restored.Escalates appropriate technical issues to upper-level technical support when needed.Preferred Candidate Profile0-5 years of experience in International Technical Support (Voice) .Excellent communication skillsKnowldge of ISP, Internet & WiFi Related, Router & Modem Connectivity IssuesShould be comfortable working in 247 Working EnvironmentGraduation not requiredRotational shifts & Rotational week offs.Exclusions: Undergraduate Fresher are not eligible/Graduate freshers with Non Technical education are not eligible.Perks And BenefitsMedicare Facilities.Salary ranges from 3.2 to 5 LPA.Both side cab facilities.Additional Job DescriptionLooking for Smart Individuals to Join us as Technical Support RepresentativeEligility Criteria: Experienced/Freshers can apply(Experience of Telecom Troubleshooting in BPO industry would be preferable)Language ReferenceEnglishEEO StatementAt TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world&aposs largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastr