Oracle Xstore Technical Consultant

Looking for Oracle Xstore L2 - L3 Support Specialist, who will be providing production support for a major specialty retailer based in US. Support will focus around Xstore/Xcenter environments along with existing integrations including JDA, financial systems, and other products. This position will be troubleshooting application and integration issues, documenting issues and defects. Must be familiar with T-Sql and Python. Job Location: Bangalore/Kochi/Pune/Mumbai/Noida/Gurgaon Ready to work in CST time zone Required Skills : Minimum of 3 years experience in a customer/user support role. Minimum 2 years knowledge of Retail POS systems on Micros Xstore Knowledge in SQL server 2012 or 2016 and databases Knowledge of Xstore functionality, configuration and structure Strong customer service, verbal and written communication skills required. Troubleshooting skills required. Strong interpersonal communication and customer service skills Ability to quickly learn business applications and apply this knowledge to assist end users. Proficient in Windows 10 and use of the Internet. Must have the ability to multi-task and work well in a fast paced team environment. Must have strong analytical and problem solving skills. Ability to maintain a friendly, upbeat and positive attitude. Desired Skills : Previous experience with remote desktop connectivity applications like SMS, WebEx, Live Meeting, Kaseya, and Windows Native tools. Technical Support experience in a Networked environment. Experience using a Help Desk ticketing system such as FreshDesk ZenDesk or Remedy. Worked on AMS Tracks Worked at corporate office that is using Xstore POS at the stores or worked at Oracle.