Desktop Support Technician, IT Operations

What To Expect Tesla is currently seeking a highly technical Desktop Support Technician to join our team onsite in Palo Alto, CA. The IT Services position within the IT Operations team will be on the front lines of Tesla's IT systems support. As the face of IT, the Desktop Support Technician must have strong technical troubleshooting abilities, excellent communication skills and be willing to interface with a combination of both technical and non-technical departments. The primary tasks of this position will be to support endpoint issues, deliver exceptional customer service, and assist with the day-to-day operations of IT Operations. What You'll Do Provide onsite and remote support for computers and mobile devices in a fast-paced engineering environmentTroubleshoot hardware and software issues on Windows, Linux and MacOSProvide software support for general use and engineering applications such as Git Hub, Kubernetes, Dockers, Autodesk products, Adobe Suite, O365, 3DX, Catia, and moreUtilize device management systems including Ansible, Puppet, SCCM, Active Directory, Azure, JAMF and Intune to troubleshoot issuesTroubleshoot basic network issues on local endpoints including DNS, DHCP and VPN issuesCreate, edit, and improve technical articles and other procedures for systems at TeslaCollaborate with other IT teams like Asset Management, O365, Information Security, Desktop Engineering and Network Operations to escalate and resolve enterprise level issuesManage day to day tickets and resolve issues within SLAs as defined by IT Operations policyTake ownership of special projects, involve relevant teams, and ensure completion in a timely manner What You'll Bring 5-10 years desktop support experience including Windows, Mac and or Linux (ubuntu)Linux server experience preferredExperience troubleshooting engineering applications preferredExperience providing IT support in an enterprise environment utilizing Active Directory, Azure and ExchangeStrong written and verbal communication skills, ability to communicate technical information in an easy to understand and professional mannerExcellent customer service skills, strong attention to details with excellent follow up .