Technical Support Engineer, Commercial Charging

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Technical Support Engineer, Commercial Charging

| Job Category | Energy - Solar & Storage | | Location | AUSTIN, Texas | | Req. ID | 276299 | | Job Type | Full-time |

What to Expect

The Technical Support Tier 2 team utilizes critical thinking and acquired product knowledge to provide a world class level of support for Tesla Commercial Charging products. The position is available in the following locations: San Jose or Fremont, CA, Austin, TX, Buffalo, NY, and Henderson, NV.

What You’ll Do

• Retrieve and review remote system logs with proprietary tools to remotely troubleshoot complex hardware and operational issues with power conversion systems, computers, cabinets and more

• Provide technical expertise and guidance to our commercial Field Service Technicians

• Respond to alerts in a highly time sensitive manner to maximize customer experience

• Manage group and personal queues of service tickets pending action

• Collaborate with global technical teams to find solutions for inquiries and to ensure proper handoff

• Utilize Linux to establish SSH connections with proprietary systems around the world

• Contribute feedback for improvements in Tesla’s service and monitoring platforms

What You’ll Bring

• Bachelor's Degree in a technical or science field, or Electrical engineering, Physics, Computer Science, or equivalent experience
• Understanding of basic electrical theory and experience with emphasis on AC/DC power systems or other electronic systems, devices or components
• Experience with CRM systems, mobile case/ticketing systems, and bug-tracking systems
• Flexible availability to work any shift (Day, Weekends, Holidays, etc.)
• Proven track record of adapting in a fast-paced, detail-oriented environment
• Excellent judgement in solving critical problems, ability to independently make decisions with limited direction
• Ability to prioritize workflows effectively according to multiple criteria

Compensation and Benefits

Benefits

• Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Medical plans > plan options with $0 payroll deduction

• Family-building, fertility, adoption and surrogacy benefits

• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution

• Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA

• Healthcare and Dependent Care Flexible Spending Accounts (FSA)

• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits

• Company paid Basic Life, AD&D

• Short-term and long-term disability insurance (90 day waiting period)

• Employee Assistance Program

• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays

• Back-up childcare and parenting support resources

• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance

• Weight Loss and Tobacco Cessation Programs

• Tesla Babies program

• Commuter benefits

• Employee discounts and perks program

• Tesla is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any factor, including veteran status and disability status, protected by applicable federal, state or local laws.

• Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

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