Service Management lead

As the Global Service Management Lead at TMICC, you will play a crucial role in overseeing the implementation, configuration, and continuous improvement of the ServiceNow platform within the organization. Your responsibilities will include designing, developing, and implementing ServiceNow solutions based on business requirements. You will collaborate with stakeholders to gather requirements for ServiceNow applications and prioritize and own the product backlog. Additionally, you will drive the analysis of stakeholder objectives and identify options for consideration, ensuring that technology solutions align with TMICC's strategic goals. Key Responsibilities: - Design, develop, and implement ServiceNow solutions based on business requirements - Customize and configure ServiceNow modules, workflows, forms, and business rules - Collaborate with stakeholders to gather requirements for ServiceNow applications - Prioritize and own the product backlog - Drive the analysis of stakeholder objectives and identify options for consideration - Define and manage scoping, requirements definition, and prioritization activities for initiatives of medium size and complexity - Drive improvements in the UAT process, tools, and methods - Create stakeholder engagement/communications plan - Continuously monitor and evaluate team workload and organizational efficiency Qualifications Required: - E2E processes in Global Business Services - 15+ years of overall experience with a minimum of 7 years of relevant experience - People management skills with experience in leading Teams (directly / indirectly) for at least 3+ years - Analytical thinking, solution-oriented, clear, and structured way of working - Strong ability to gain an understanding of customers business processes and unmet needs - Strong ability to develop and present new ideas, concepts, approaches, and solutions - Strong experience with agile development methods and with cross-functional and regional projects At TMICC, you will have the opportunity to work in a high-performance, collaborative culture that is focused on getting things done. You will be part of a team that values inclusivity, continuous learning, and challenging traditional ways of working. If you are passionate about ice cream and eager to drive success both for the business and for yourself, we encourage you to apply and join us in building the future of Ice Cream at TMICC. As the Global Service Management Lead at TMICC, you will play a crucial role in overseeing the implementation, configuration, and continuous improvement of the ServiceNow platform within the organization. Your responsibilities will include designing, developing, and implementing ServiceNow solutions based on business requirements. You will collaborate with stakeholders to gather requirements for ServiceNow applications and prioritize and own the product backlog. Additionally, you will drive the analysis of stakeholder objectives and identify options for consideration, ensuring that technology solutions align with TMICC's strategic goals. Key Responsibilities: - Design, develop, and implement ServiceNow solutions based on business requirements - Customize and configure ServiceNow modules, workflows, forms, and business rules - Collaborate with stakeholders to gather requirements for ServiceNow applications - Prioritize and own the product backlog - Drive the analysis of stakeholder objectives and identify options for consideration - Define and manage scoping, requirements definition, and prioritization activities for initiatives of medium size and complexity - Drive improvements in the UAT process, tools, and methods - Create stakeholder engagement/communications plan - Continuously monitor and evaluate team workload and organizational efficiency Qualifications Required: - E2E processes in Global Business Services - 15+ years of overall experience with a minimum of 7 years of relevant experience - People management skills with experience in leading Teams (directly / indirectly) for at least 3+ years - Analytical thinking, solution-oriented, clear, and structured way of working - Strong ability to gain an understanding of customers business processes and unmet needs - Strong ability to develop and present new ideas, concepts, approaches, and solutions - Strong experience with agile development methods and with cross-functional and regional projects At TMICC, you will have the opportunity to work in a high-performance, collaborative culture that is focused on getting things done. You will be part of a team that values inclusivity, continuous learning, and challenging traditional ways of working. If you are passionate about ice cream and eager to drive success both for the business and for yourself, we encourage you to apply and join us in building the future of Ice Cream at TMICC.