Software Business Analyst

You will translate post-sales business processes into functional software requirements and oversee their implementation. Responsibilities Translate stakeholder needs and customer requirements into detailed software specifications and documentation. Collaborate with developers to ensure successful implementation of post-sales software solutions. Conduct user acceptance testing (UAT) and gather feedback to drive iterative product improvements. Analyze post-sales data to identify trends, issues, and optimization opportunities. Support the sales team with technical inquiries, demonstrations, and end-user training. Required Skills Proven experience as a business analyst in post-sales or customer support roles. Proficiency in gathering and documenting software requirements and BRDs. Experience with Jira and agile project management methodologies. Ability to perform wireframing and use project management software. Strong analytical skills for troubleshooting post-sales software challenges. Experience conducting user acceptance testing and managing user feedback loops. Ability to manage multiple post-sales projects and prioritize tasks simultaneously. Strong communication skills for collaborating with cross-functional teams and stakeholders. Any graduate degree. Preferred Skills Certifications in business analysis or related fields. You will translate post-sales business processes into functional software requirements and oversee their implementation. Responsibilities Translate stakeholder needs and customer requirements into detailed software specifications and documentation. Collaborate with developers to ensure successful implementation of post-sales software solutions. Conduct user acceptance testing (UAT) and gather feedback to drive iterative product improvements. Analyze post-sales data to identify trends, issues, and optimization opportunities. Support the sales team with technical inquiries, demonstrations, and end-user training. Required Skills Proven experience as a business analyst in post-sales or customer support roles. Proficiency in gathering and documenting software requirements and BRDs. Experience with Jira and agile project management methodologies. Ability to perform wireframing and use project management software. Strong analytical skills for troubleshooting post-sales software challenges. Experience conducting user acceptance testing and managing user feedback loops. Ability to manage multiple post-sales projects and prioritize tasks simultaneously. Strong communication skills for collaborating with cross-functional teams and stakeholders. Any graduate degree. Preferred Skills Certifications in business analysis or related fields.