ZSCALER

Role:ZScaler Support Analyst/Engineer

Duration: 3 months Location:Remote

Hands-on experience working within the different ZScaler consoles including, but not limited to, user management, policy management, monitoring, connector client deployment, and URL filtering. Experience troubleshooting ZScaler Connector Client issues. Experience in building and managing integrations/automations leveraging JavaScript, Python, standard APIs in the industry, etc. This role will work extensively in integrating with ZScaler under direction from the primary stakeholders. Experience with no-code automation/integration platforms like Tines. Ability to document work product, processes, architecture diagrams effectively to pass potential audits.

Basic Qualifications:

Communication Skills Ability to work independently and communicate the technical and security-related issues to client / business stakeholders. Ability to communicate in an organized and knowledgeable manner in both written and verbal formats. This includes delivering clear requests for information to users and communicating technical information to non-technical audiences. Ability to communicate consistently and drive objectives, relying on fact-based decisions about risk that improve the trade-off between risk mitigation and business performance. Good presentation, project management, facilitation, and delivery skills. Ability to create documentation of work and present to management. Networking / Security Skills Understand various system/networking integrations with single sign-on (“SSO”), Active Directory (“AD”), proxies, cloud API’s, tunneling, VM’s and firewalls. Ability to troubleshoot and develop solutions to complex issues, which may include, but are not limited to: Network architecture, proxy configurations, security, performance, and infrastructure. Deep understanding of cloud technologies and cloud-based solutions. Strong Critical Thinking Skills Ability to identify and analyze current processes including bottlenecks, concerns, etc. and then act upon them and effectively justify those actions. Ability to identify future roadblocks and promote data-based problem solving. Ability to assess and prioritize problems in relation to organizational goals. Ability to effectively apply analytical and problem-solving capabilities. Additional Skills Ability to create domain-specific training content for new ZScaler issues and solutions and deliver training effectively. Strong understanding of privacy, security, and other regulations that are applicable to GEA. Ability to remain flexible in a demanding work environment and adapt to rapidly changing priorities. Strong skills in time management, prioritization, and attention to detail. Possess a high level of integrity and ethics.

Desired Qualifications:

Certifications in the following or similar are considered nice to have: ZScaler Internet Access ZScaler Private Access IDP/Azure AD Knowledge of existing technologies that will be impacted by this initiative: ZScaler Integrations / Automations (Tines) Windows, MacOS, iOS, Unix, AWS, Azure  Ramyasree US IT RECRUITER Thought wave Software and Solutions 314 N. Lake St, Suite 6, Aurora IL 60506 Desk: 6302164696 Email:ramyasree@thoughtwavesoft.com LinkedIn: https://www.linkedin.com/in/ramya-sree-kolla-519839221/

A Certified Minority Business Enterprise, Disadvantaged Business Enterprise, SAM.gov, SOC2 & ISO2005, Vendors for: · STATES: IL, PA, TN, AK, OR, CT, GA, VA, ID, IA, UT, FL, MN & CO, · NATIONAL LABS: ARGONNE & FERMI, · COUNTIES: HENNEPIN, MN, FULTON & GA, · PUBLIC SCHOOLS: ATLANTA.