Quality Excellence - (Operation Team)

We are looking for a Quality Excellence Specialist to drive a quality-focused culture within the organization, ensuring operational efficiency and continuous improvement . The ideal candidate will lead Lean and Six Sigma projects , develop SOPs , and collaborate with stakeholders to enhance overall business processes. Key Responsibilities: Quality & Process Improvement Establish and promote a quality-driven culture across the organization. Drive continuous improvement initiatives in coordination with key stakeholders. Lead Green Belt projects using Lean and Six Sigma methodologies . Implement best practices to enhance operational efficiency . Standard Operating Procedures (SOPs) & Compliance Develop and maintain SOPs for various operations, including New Business, Underwriting, Persistency, Policy Servicing, and Grievance Management . Ensure regular review and updates for central and outsourced processes. Project & Execution Excellence Manage and oversee process enhancement projects with a results-driven approach . Foster collaboration and execution excellence within the team. Skills & Competencies: Green Belt certification with expertise in Lean and Six Sigma methodologies . Proven project management experience in operational excellence. Strong proficiency in Excel, dashboard creation, PowerPoint, and MIS reporting . Excellent communication and stakeholder management skills . Join a leading insurance firm and drive operational excellence!