Hardware Support Engineer

Troubleshoot product issues: Investigate and diagnose technical problems reported by customers or identified through internal testing. Analyze data, logs, and system behavior to identify the root cause of issues and propose appropriate solutions. Collaborate with cross-functional teams: Work closely with engineering, quality assurance, and customer support teams to understand and replicate reported issues. Generate and maintain documentation for test results and repeatability. Clearly communicate technical concepts, solutions, and recommendations to both technical and non-technical stakeholders. Provide timely updates to customers, support teams, and management regarding the progress of issue resolution. Teardown documentation for field failure analyses. Contribute to the development and maintenance of quality documentation, including standard operating procedures, work instructions, and quality manuals.