Program Manager Tech 3

As a User Experience Research (UXR) PM in this Vendor Role based in Hyderabad with 8 years of experience, you will have the opportunity to contribute to various aspects of the research lifecycle and operational excellence. Your responsibilities will include: - Identify, architect, and maintain solutions in the end-to-end research lifecycle, such as scalable participant recruitment and scheduling workflows. - Author, maintain, and enforce Standard Operating Procedures (SOPs) and playbooks to professionalize the research practice and ensure consistency across different product groups and stakeholders. In addition, you will be responsible for: - Creating cross-functional communication materials, including newsletters and executive-ready updates, to highlight UXR activities, insights, and ongoing programs for visibility and alignment. - Facilitating consistent internal communication by sharing research outcomes, operational updates, and progress across the UXR team to enable transparency and collaboration. You will also be involved in coordinating user panels and research sessions across platforms, managing scheduling of sessions at scale, and acting as an operational partner to researchers to remove friction from research execution. As part of your role, you will document UXR workflows, methodologies, and best practices to create clarity, repeatability, and operational resilience. Moreover, you will manage and maintain relevant stakeholder-facing content on the CxD website, ensuring accuracy, accessibility, and impact. Qualifications Required: - Preferred educational qualifications include a Bachelors or Masters degree in a creative field (Design, Communication, Media, or related discipline) or an MBA with an interest in user research, customer engagement, or operations. - Equivalent professional experience in research operations, program coordination, workshop facilitation, or design operations may be considered in lieu of a formal degree. - Experience in project coordination or program management within a research, design, or creative environment. - Proficiency in developing and coordinating workshops or events, preferably focused on customer engagement or executive alignment. Preferred Qualifications include: - Strong communication skills with the ability to craft impactful newsletters, updates, and workshop materials to convey research insights effectively. - Strong organizational skills with attention to detail and experience in managing schedules, tracking project progress, and maintaining documentation. - Workshop expertise, including familiarity with designing and facilitating interactive sessions for executive or high-impact audiences. - Familiarity with Microsoft tools such as SharePoint, Teams, and Excel, as well as design and research tools like Figma, Sketch, or Jira. - Process-focused mindset with experience in documenting and standardizing workflows to drive operational efficiency. - Customer-focused orientation with an understanding of user research and its role in driving innovation and inclusivity. Key Competencies for Success: - Operational Excellence: Ability to manage schedules, coordinate logistics, and maintain accuracy in project tracking. - Strategic Execution: Balancing strategic planning with hands-on operational execution to deliver impactful workshops and processes. - Customer Empathy: Strong understanding of customer needs and the ability to translate insights into compelling workshops and deliverables. - Adaptability: Proactive problem-solving and responsiveness to evolving team needs. As a User Experience Research (UXR) PM in this Vendor Role based in Hyderabad with 8 years of experience, you will have the opportunity to contribute to various aspects of the research lifecycle and operational excellence. Your responsibilities will include: - Identify, architect, and maintain solutions in the end-to-end research lifecycle, such as scalable participant recruitment and scheduling workflows. - Author, maintain, and enforce Standard Operating Procedures (SOPs) and playbooks to professionalize the research practice and ensure consistency across different product groups and stakeholders. In addition, you will be responsible for: - Creating cross-functional communication materials, including newsletters and executive-ready updates, to highlight UXR activities, insights, and ongoing programs for visibility and alignment. - Facilitating consistent internal communication by sharing research outcomes, operational updates, and progress across the UXR team to enable transparency and collaboration. You will also be involved in coordinating user panels and research sessions across platforms, managing scheduling of sessions at scale, and acting as an operational partner to researchers to remove friction from research execution. As part of your role, you will document UXR workflows, methodologies, and best practices to create clarity, repeatability, and operational resilience. Moreove