Incident Specialist

As a Customer Technology Incident Specialist at our company, you will be responsible for managing the complete lifecycle of technical incidents related to the Transporeon platform and its products. Your role will involve assisting in resolving platform incidents, monitoring and responding to platform performance issues, and serving as a point of contact for customers during the incident management process. Additionally, you will help maintain system documentation, support internal support processes, and collaborate on customer experience improvement projects. Key Responsibilities: - Assist in resolving platform incidents by analyzing technical systems - Monitor and respond to platform performance issues - Help maintain and update system documentation - Serve as a point of contact for customers during incident management process - Support the enhancement of internal support processes for better efficiency - Identify and suggest improvements to enhance service quality and customer satisfaction - Collaborate with team members on customer experience improvement projects Qualifications: - 1+ years of experience providing customer technical support - Basic understanding of configuring web-based applications (HTTP/SOAP/REST/FTP) - Foundational technical skills in SQL, XML, XSL, JSON, CSV - Basic programming skills in Java and JavaScript - Excellent English language skills (C1 level on the CEFR Scale) - Fluency in the native language of the country of employment - Solid self-motivation and commitment to continuous learning - Excellent communication skills with both internal and external customers - Problem-solving and analytical approach with the ability to interpret technical solutions As a Customer Technology Incident Specialist at our company, you will be responsible for managing the complete lifecycle of technical incidents related to the Transporeon platform and its products. Your role will involve assisting in resolving platform incidents, monitoring and responding to platform performance issues, and serving as a point of contact for customers during the incident management process. Additionally, you will help maintain system documentation, support internal support processes, and collaborate on customer experience improvement projects. Key Responsibilities: - Assist in resolving platform incidents by analyzing technical systems - Monitor and respond to platform performance issues - Help maintain and update system documentation - Serve as a point of contact for customers during incident management process - Support the enhancement of internal support processes for better efficiency - Identify and suggest improvements to enhance service quality and customer satisfaction - Collaborate with team members on customer experience improvement projects Qualifications: - 1+ years of experience providing customer technical support - Basic understanding of configuring web-based applications (HTTP/SOAP/REST/FTP) - Foundational technical skills in SQL, XML, XSL, JSON, CSV - Basic programming skills in Java and JavaScript - Excellent English language skills (C1 level on the CEFR Scale) - Fluency in the native language of the country of employment - Solid self-motivation and commitment to continuous learning - Excellent communication skills with both internal and external customers - Problem-solving and analytical approach with the ability to interpret technical solutions