Padmi
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Trimble

construction technology · geospatial solutions

Technical Customer Support Engineer

ChennaiPosted 3 months ago
IT supportMid-levelFull Time; Regular
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Role Overview: As a TechOps Engineer at Trimble, you will play a crucial role in the successful implementation and deployment of Application solutions on hosted and on-premise customer servers. You will work closely with cross-functional teams to provide critical technical expertise, troubleshooting assistance, and vital user support during the deployment process. Your responsibilities will include deployment planning & coordination, technical architecture & guidance, user support & training, documentation & progress tracking, and continuous improvement. Key Responsibilities: - Deployment Planning & Coordination: - Collaborate with cross-functional teams and stakeholders to design deployment strategies - Manage timelines, map resource requirements, and ensure flawless execution of deployment plans - Technical Architecture & Guidance: - Act as the subject matter expert on deployed systems or software - Identify technical challenges or risks and propose resilient solutions or workarounds - User Support & Training: - Assist end-users in understanding and utilizing deployed systems - Deliver training sessions to familiarize users with new functionalities and address queries with timely resolutions - Documentation & Progress Tracking: - Create and maintain comprehensive deployment documentation - Prepare progress reports for stakeholders and track deployment-related risks - Continuous Improvement: - Identify opportunities to optimize the deployment process - Propose and implement process improvements or tools - Stay updated with industry trends and best practices related to deployment methodologies Qualifications Required: - Education & Experience: - Bachelor's degree in Computer Science, Information Technology, or a related field - Proven experience in deployment support, software implementation, or a similar role - Cloud Platform Mastery: - Strong knowledge and hands-on experience with cloud platforms (AWS, Azure, or similar providers) - Proficient across core services including compute, storage, networking, databases, and secure deployment models - Systems Administration & Networking: - Proficient in server provisioning, configuration management, troubleshooting, and virtualization technologies - Deep knowledge of networking concepts such as IP addressing, subnets, routing, load balancing, and firewalls in cloud environments - Cloud Security Infrastructure: - Solid understanding of cloud security best practices - Including identity and access management, encryption, network security groups, and data protection - Professional Competence: - Exceptional written and verbal communication skills - Active listening capabilities - Highly organized and self-directed approach to problem-solving - Ability to maintain accuracy and quality under tight schedules Note: The additional details of the company were not present in the provided job description. Role Overview: As a TechOps Engineer at Trimble, you will play a crucial role in the successful implementation and deployment of Application solutions on hosted and on-premise customer servers. You will work closely with cross-functional teams to provide critical technical expertise, troubleshooting assistance, and vital user support during the deployment process. Your responsibilities will include deployment planning & coordination, technical architecture & guidance, user support & training, documentation & progress tracking, and continuous improvement. Key Responsibilities: - Deployment Planning & Coordination: - Collaborate with cross-functional teams and stakeholders to design deployment strategies - Manage timelines, map resource requirements, and ensure flawless execution of deployment plans - Technical Architecture & Guidance: - Act as the subject matter expert on deployed systems or software - Identify technical challenges or risks and propose resilient solutions or workarounds - User Support & Training: - Assist end-users in understanding and utilizing deployed systems - Deliver training sessions to familiarize users with new functionalities and address queries with timely resolutions - Documentation & Progress Tracking: - Create and maintain comprehensive deployment documentation - Prepare progress reports for stakeholders and track deployment-related risks - Continuous Improvement: - Identify opportunities to optimize the deployment process - Propose and implement process improvements or tools - Stay updated with industry trends and best practices related to deployment methodologies Qualifications Required: - Education & Experience: - Bachelor's degree in Computer Science, Information Technology, or a related field - Proven experience in deployment support, software implementation, or a similar role - Cloud Platform Mastery: - Strong knowledge and hands-on experience with cloud platforms (AWS, Azure, or similar providers) - Proficient across core services including compute, storage,

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