Senior Consultant, Zoom Contact Center

Bachelor’s degree in computer science, IT, or engineering preferred. 3 or more years of experience in Zoom Contact Center and UC environments. Experience with enterprise level CCaaS architecture for complex business needs. Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences. Knowledge of SIP Protocol, RESTful APIs, WebRTC, and modern SSO/identity management technologies Experience configuring SBCs, SIP trunks, voice gateways, and cloud telephony integrations Experience with CRM integrations (Salesforce, Microsoft Dynamics, ServiceNow or Zendesk) Existing knowledge and/or industry certifications for Zoom Contact Center and process automation technologies 2 or more years of software development, to include design, custom and common coding (JavaScript, Python, Java, C++), and testing of real time systems. Experience with Conversational AI platforms highly desired Network infrastructure experience. Experience creating and presenting to executive level stakeholders (technical and non-technical). Team Player Desire to work in a fast-paced environment. Ability to work US daytime hours