Senior Consultant, Zoom Contact Center - Remote

Bachelor’s degree in computer science, IT, or engineering preferred.

3 or more years of experience in Zoom Contact Center and UC environments.

Experience with enterprise level CCaaS architecture for complex business needs.

Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences.

Knowledge of SIP Protocol, RESTful APIs, WebRTC, and modern SSO/identity management technologies

Experience configuring SBCs, SIP trunks, voice gateways, and cloud telephony integrations

Experience with CRM integrations (Salesforce, Microsoft Dynamics, ServiceNow or Zendesk)

Existing knowledge and/or industry certifications for Zoom Contact Center and process automation technologies

2 or more years of software development, to include design, custom and common coding (JavaScript, Python, Java, C++), and testing of real time systems.

Experience with Conversational AI platforms highly desired

Network infrastructure experience.

Experience creating and presenting to executive level stakeholders (technical and non-technical).

Team Player

Desire to work in a fast-paced environment.

Ability to work US daytime hours