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About the role
Designation: Associate Lead - Tech Services - PHL Office Location: Hosur Position description: Job Title / Role: Associate Lead - Tech Services - PHL Department: Service (HO) Section: Service - Technical Services - Product Helpline Job Description Ensure Thread quality with problem description, observations initial checks done. Improve correct diagnosis using available Threads / documents / GTS before highlighting in Thread Confirm action progress by Thread Creator as per Check points / recommendation provided by Product manager Confirm Resolution of the complaint highlighted through Thread If problem resolved, closure of Threads by Thread creators with final action updation glow Green bulb . If found new complaint, WM to close the Thread with PPFR (incident no.) for PHL to monitor PPFR process If problem not resolved, understand issue with TM Service channelize the escalation to Product Coordinator / PHL as weekly summary report Visit Dealerships for resolution of chronic complaints in coordination wth PC Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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