SAP CRM Consultant (Visakhapatnam)

SAP CRM Consultant Experience - 10yrs overall in IT, 4+ years of experience in SAP CRM or Customer Relationship Management solutions. - Minimum Qualification: BE/B.Tech, MCA, or M.Tech. Roles & Responsibilities - Support Product Owners, CRM Capability Experts, and project teams in designing and managing CRM process templates. - Provide functional support for Sales and Service modules to end users across multiple regions. - Collaborate with business stakeholders and cross-functional teams during CRM implementation and support activities. - Create, maintain, and enhance user guides, training materials, and process documentation. - Conduct end-user training sessions and knowledge transfer activities. - Participate in various testing phases, including Functional Testing, Regression Testing, User Acceptance Testing (UAT), and Integration Testing. - Work closely with technical teams to implement business requirements and resolve system issues. - Assist in gathering, documenting, and validating business and technical requirements. - Perform solution testing, identify defects, and track issues through resolution. - Manage manual and automated data imports into the CRM system. - Document business processes, workflows, and system interfaces. - Perform data quality checks and support data governance initiatives. Must Have - Bachelor's or Master's degree in Engineering, Computer Applications, or a related field. - 10yrs overall in IT, 4+ years of experience with SAP CRM or SAP Sales/Service Cloud. - Experience in CRM implementation projects. - Experience providing application support for CRM solutions. - Strong understanding of Sales and Service business processes. - Excellent presentation and communication skills. - Experience with Agile methodologies. - Knowledge of issue tracking tools such as JIRA or similar. - Solid analytical and problem-solving skills. - Ability to work effectively in cross-functional and global teams. - Fluent English communication skills. - Self-mot .