ServiceNow ITSM Engineer | Remote (Candidates from Chennai, Bangalore, or Pune

Job Title: ServiceNow ITSM Engineer Experience : 56 Years Duration: 3 Months (Extendable) Location: Remote (Candidates from Chennai, Bangalore, or Pune preferred) Job Summary We are seeking an experienced ServiceNow ITSM Engineer with 56 years of hands-on experience in ServiceNow development and administration. The ideal candidate should possess strong expertise in ITSM modules, Service Catalog development, scripting, integrations, and workflow automation. Experience with CSM, Discovery, CMDB, and ITIL best practices will be an added advantage. Key Responsibilities Develop, customize, and maintain ServiceNow ITSM applications and modules. Configure and enhance ITSM processes including Incident, Problem, Change, Request, and Service Catalog. Design and implement Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, and Flow Designer workflows. Configure and support ServiceNow Discovery for accurate Configuration Item (CI) identification and CMDB population. Integrate ServiceNow with external systems using REST APIs, GlideAjax, and GlideRecord. Develop and maintain Service Catalog items, Record Producers, Catalog Client Scripts, and Approval Workflows. Configure SLAs, Notifications, Reports, Dashboards, and Performance Analytics. Manage users, groups, roles, ACLs, Update Sets, and Import Sets. Perform data migration, validation, and system enhancements. Troubleshoot production issues, perform root cause analysis, and provide timely resolutions. Collaborate with cross-functional teams in Agile/Scrum environments. Ensure adherence to ITIL best practices and ServiceNow development standards. Required Skills ServiceNow Strong hands-on experience with ServiceNow ITSM. Experience in Incident Management Problem Management Change Management Request Management Service Catalog Good exposure to CSM (Customer Service Management). Experience with Discovery and CMDB configuration. Strong knowledge of: Business Rules Client Scripts UI Policies Script Includes Flow Designer ACLs Update Sets Import Sets Integrations REST API GlideAjax GlideRecord Scripting JavaScript Shell Scripting Cloud & DevOps (Preferred) AWS (EC2, deployments, monitoring) Git/GitHub Jenkins Terraform Docker Maven Database MySQL SQL Queries Operating Systems Linux (RHEL, Ubuntu) Windows Application Servers Apache Tomcat IIS Preferred Qualifications Experience working with CMDB and Discovery implementations. Understanding of Customer Service Management (CSM). Knowledge of cloud environments, preferably AWS. Experience in production support and release management. Familiarity with Agile/Scrum methodologies. ITIL Foundation certification is preferred. Soft Skills Excellent communication and interpersonal skills. Robust analytical and problem-solving abilities. Ability to work independently in a remote environment. Strong stakeholder management and collaboration skills. Ability to manage multiple priorities in a fast-paced environment. Job Title: ServiceNow ITSM Engineer Experience : 56 Years Duration: 3 Months (Extendable) Location: Remote (Candidates from Chennai, Bangalore, or Pune preferred) Job Summary We are seeking an experienced ServiceNow ITSM Engineer with 56 years of hands-on experience in ServiceNow development and administration. The ideal candidate should possess strong expertise in ITSM modules, Service Catalog development, scripting, integrations, and workflow automation. Experience with CSM, Discovery, CMDB, and ITIL best practices will be an added advantage. Key Responsibilities Develop, customize, and maintain ServiceNow ITSM applications and modules. Configure and enhance ITSM processes including Incident, Problem, Change, Request, and Service Catalog. Design and implement Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, and Flow Designer workflows. Configure and support ServiceNow Discovery for accurate Configuration Item (CI) identification and CMDB population. Integrate ServiceNow with external systems using REST APIs, GlideAjax, and GlideRecord. Develop and maintain Service Catalog items, Record Producers, Catalog Client Scripts, and Approval Workflows. Configure SLAs, Notifications, Reports, Dashboards, and Performance Analytics. Manage users, groups, roles, ACLs, Update Sets, and Import Sets. Perform data migration, validation, and system enhancements. Troubleshoot production issues, perform root cause analysis, and provide timely resolutions. Collaborate with cross-functional teams in Agile/Scrum environments. Ensure adherence to ITIL best practices and ServiceNow development standards. Required Skills ServiceNow Strong hands-on experience with ServiceNow ITSM. Experience in Incident Management Problem Management Change Management Request Management Service Catalog Good exposure to CSM (Customer Service Management). Experience with Discovery and CMDB configuration. St