ServiceNow ITSM Architect (Telangana)

EXPERIENCE REQUIRED 10+ Years (Minimum 6+ Years of ServiceNow Experience) KEY RESPONSIBILITIES - Lead the architecture, design, and implementation of ServiceNow ITSM solutions across Incident, Problem, Change, Request, Knowledge, and Service Catalog modules. - Define end-to-end solution architecture and technical blueprints aligned with enterprise business objectives, ITIL best practices, and ServiceNow platform capabilities. - Collaborate with business stakeholders, product owners, solution architects, and technical teams to gather requirements and translate them into scalable technical solutions. - Provide architectural governance, design reviews, and technical leadership throughout the project lifecycle. - Design and oversee integrations with enterprise applications using REST APIs, SOAP Web Services, Integration Hub, MID Server, and middleware platforms. - Drive CMDB implementation, Common Service Data Model (CSDM) adoption, platform governance, and data quality initiatives. - Ensure platform scalability, security, performance optimization, compliance, and upgrade readiness. - Review and approve technical designs, customizations, workflows, integrations, and deployment strategies. - Mentor development teams and establish coding standards, development best practices, and architectural guidelines. - Conduct platform health assessments and recommend improvements to enhance performance, maintainability, and operational efficiency. - Work closely with cross-functional teams to ensure successful project delivery and stakeholder satisfaction. - Stay current with ServiceNow platform releases, new ITSM capabilities, and emerging technologies to continuously improve solution delivery. REQUIRED SKILLS & EXPERIENCE - 10+ years of overall IT experience with a minimum of 6+ years of hands-on ServiceNow experience. - Strong expertise in ServiceNow ITSM implementation and solution architecture. - Deep understanding of Incident Management, Problem Management, Change Management, Request Management, Knowledge Management, and Service Catalog. - Strong hands-on experience with CMDB, Common Service Data Model (CSDM), Flow Designer, Integration Hub, and ServiceNow Platform Architecture. - Experience designing and implementing enterprise integrations using REST APIs, SOAP Web Services, MID Server, and middleware technologies. - Strong understanding of ITIL processes and Enterprise Service Management (ESM). - Experience in platform governance, architecture reviews, solution design, and technical leadership. - Robust stakeholder management, client-facing communication, and presentation skills. - Experience working within Agile/Scrum delivery methodologies. - Excellent analytical, problem-solving, and decision-making abilities. EXPERIENCE REQUIRED 10+ Years (Minimum 6+ Years of ServiceNow Experience) KEY RESPONSIBILITIES - Lead the architecture, design, and implementation of ServiceNow ITSM solutions across Incident, Problem, Change, Request, Knowledge, and Service Catalog modules. - Define end-to-end solution architecture and technical blueprints aligned with enterprise business objectives, ITIL best practices, and ServiceNow platform capabilities. - Collaborate with business stakeholders, product owners, solution architects, and technical teams to gather requirements and translate them into scalable technical solutions. - Provide architectural governance, design reviews, and technical leadership throughout the project lifecycle. - Design and oversee integrations with enterprise applications using REST APIs, SOAP Web Services, Integration Hub, MID Server, and middleware platforms. - Drive CMDB implementation, Common Service Data Model (CSDM) adoption, platform governance, and data quality initiatives. - Ensure platform scalability, security, performance optimization, compliance, and upgrade readiness. - Review and approve technical designs, customizations, workflows, integrations, and deployment strategies. - Mentor development teams and establish coding standards, development best practices, and architectural guidelines. - Conduct platform health assessments and recommend improvements to enhance performance, maintainability, and operational efficiency. - Work closely with cross-functional teams to ensure successful project delivery and stakeholder satisfaction. - Stay current with ServiceNow platform releases, new ITSM capabilities, and emerging technologies to continuously improve solution delivery. REQUIRED SKILLS & EXPERIENCE - 10+ years of overall IT experience with a minimum of 6+ years of hands-on ServiceNow experience. - Strong expertise in ServiceNow ITSM implementation and solution architecture. - Deep understanding of Incident Management, Problem Management, Change Management, Request Management, Knowledge Management, and Service Catalog. - Strong hands-on experience with CMDB, Common Service Data Model (CSDM), Flow Designer, Integration Hub, and ServiceNow Platform Architecture. - Experience designing and i