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About the role
About the job: Key Responsibilities: 1. Respond to customer queries through live chat in a professional and timely manner. 2. Assist customers with order status, deliveries, returns, refunds, payments, and product-related inquiries. 3. Resolve customer concerns by providing accurate solutions in line with company guidelines. 4. Escalate complex issues to the appropriate internal teams when required. 5. Maintain high standards of customer satisfaction and service quality. 6. Accurately document customer interactions in internal systems. 7. Stay updated on company policies, products, and processes. 8. Meet productivity and quality metrics, including response time, accuracy, and customer satisfaction. 9. Work effectively in a fast-paced, collaborative team environment. Note: 1. This is a 100% permanent night shift (US Shift) role. 2. Candidates must be comfortable working during night hours and on weekends with rotational week-offs. Who can apply: Only those candidates can apply who: Salary: 2,90,000 - 3,50,000 /year Experience: No experience required Deadline: 2026-07-29 23:59:59 Other perks: Free snacks & beverages, Cab/Transportation facility Skills required: MS-Office, Multitasking, Problem Solving, English Proficiency (Spoken), English Proficiency (Written), Interpersonal skills and Customer Support Other Requirements: 1. Any graduate (2025 & 2026 pass-outs are eligible to apply).2. Freshers are encouraged to apply.3. Excellent written English communication skills.4. Good interpersonal and communication skills with a customer-first mindset.5. Basic computer knowledge, internet navigation skills, and proficiency in MS Office and online applications.6. Good typing speed (minimum 3035 WPM preferred).7. Strong problem-solving skills with keen attention to detail.8. Ability to multitask and manage multiple chat conversations simultaneously.9. Quick learner with the ability to adapt to new tools and processes.10. Willingness to work permanent night shifts (US timings).11. Fresh graduates with excellent communication skills and a customer-centric approach are highly encouraged to apply. About Company: upGrad Rekrut is the recruitment, staffing, and Hire-Train-Deploy (HTD) vertical of upGrad. We help organizations build, scale, and manage talent across tech, non-tech, and frontline roles by combining hiring expertise with the learning strength of the upGrad ecosystem. Founded in 2020 (as Rekrut India) and now fully integrated into the upGrad Group, we operate across 650+ cities with 500+ specialists and an ISO 9001:2015-certified delivery process. About the job: Key Responsibilities: 1. Respond to customer queries through live chat in a professional and timely manner. 2. Assist customers with order status, deliveries, returns, refunds, payments, and product-related inquiries. 3. Resolve customer concerns by providing accurate solutions in line with company guidelines. 4. Escalate complex issues to the appropriate internal teams when required. 5. Maintain high standards of customer satisfaction and service quality. 6. Accurately document customer interactions in internal systems. 7. Stay updated on company policies, products, and processes. 8. Meet productivity and quality metrics, including response time, accuracy, and customer satisfaction. 9. Work effectively in a fast-paced, collaborative team environment. Note: 1. This is a 100% permanent night shift (US Shift) role. 2. Candidates must be comfortable working during night hours and on weekends with rotational week-offs. Who can apply: Only those candidates can apply who: Salary: 2,90,000 - 3,50,000 /year Experience: No experience required Deadline: 2026-07-29 23:59:59 Other perks: Free snacks & beverages, Cab/Transportation facility Skills required: MS-Office, Multitasking, Problem Solving, English Proficiency (Spoken), English Proficiency (Written), Interpersonal skills and Customer Support Other Requirements: 1. Any graduate (2025 & 2026 pass-outs are eligible to apply).2. Freshers are encouraged to apply.3. Excellent written English communication skills.4. Good interpersonal and communication skills with a customer-first mindset.5. Basic computer knowledge, internet navigation skills, and proficiency in MS Office and online applications.6. Good typing speed (minimum 3035 WPM preferred).7. Strong problem-solving skills with keen attention to detail.8. Ability to multitask and manage multiple chat conversations simultaneously.9. Quick learner with the ability to adapt to new tools and processes.10. Willingness to work permanent night shifts (US timings).11. Fresh graduates with excellent communication skills and a customer-centric approach are highly encouraged to apply. About Company: upGrad Rekrut is the recruitment, staffing, and Hire-Train-Deploy (HTD) vertical of upGrad. We help organizations build, scale, and manage talent across tech, non-tech, and frontline roles by
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