Information Technology Service Delivery Manager

Role Overview: You will be responsible for leveraging ITIL process expertise, AI/ML, and automation tools to optimize processes, ensure service governance, and lead cross-functional teams. Your role will involve creating and maintaining integrated delivery plans, automating RACI and action tracking, generating cross-team status reports, and capturing post-delivery insights. Key Responsibilities: - Utilize ITIL Process Expertise to understand multiple ITIL domains and integration points. - Leverage AI/ML & Predictive Analytics for process optimization and automation. - Demonstrate proficiency in Automation Tools & AIOps Platforms, including Wipro automation accelerators and industry-standard tools. - Ensure Service Governance & Compliance by managing SLAs and audit readiness. - Exhibit Leadership & Communication skills to lead cross-functional teams and drive process improvements. Qualifications Required: - 8-10 years of experience in ITSM practice managing various ITIL process roles. - Proficiency in ITSM Tools such as ServiceNow, Remedy, HPSM, etc. - ITIL 5 Foundation or ITIL 4 Practice Manager Certification. - Excellent presentation, communication, facilitation, analytical, and problem-solving skills. - Strong team management and interpersonal skills. Role Overview: You will be responsible for leveraging ITIL process expertise, AI/ML, and automation tools to optimize processes, ensure service governance, and lead cross-functional teams. Your role will involve creating and maintaining integrated delivery plans, automating RACI and action tracking, generating cross-team status reports, and capturing post-delivery insights. Key Responsibilities: - Utilize ITIL Process Expertise to understand multiple ITIL domains and integration points. - Leverage AI/ML & Predictive Analytics for process optimization and automation. - Demonstrate proficiency in Automation Tools & AIOps Platforms, including Wipro automation accelerators and industry-standard tools. - Ensure Service Governance & Compliance by managing SLAs and audit readiness. - Exhibit Leadership & Communication skills to lead cross-functional teams and drive process improvements. Qualifications Required: - 8-10 years of experience in ITSM practice managing various ITIL process roles. - Proficiency in ITSM Tools such as ServiceNow, Remedy, HPSM, etc. - ITIL 5 Foundation or ITIL 4 Practice Manager Certification. - Excellent presentation, communication, facilitation, analytical, and problem-solving skills. - Strong team management and interpersonal skills.