Lead I - Business Analysis

Who we are

At UST, we help the world's best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our clients to co-create lasting change. Together, with over 30,000 employees across 30+ countries, we build for boundless impact—touching billions of lives in the process. Visit us at UST.com. Summary: UST is looking for an experienced Senior System Analyst with strong expertise in Business Analysis, System Analysis, Requirement Engineering, and Enterprise Application Delivery . The ideal candidate will be responsible for eliciting, analyzing, validating, documenting, and managing business and system requirements while acting as the primary liaison between business stakeholders and development teams. Experience in US Healthcare , Healthcare Payer & Claims , Business Process Management (BPM) , and Agile methodologies is highly preferred. The Opportunity: As a Senior System Analyst , you will play a critical role in understanding business needs, translating them into system requirements, and ensuring successful solution delivery across the Software Development Life Cycle (SDLC). You will collaborate with business stakeholders, product owners, architects, developers, and QA teams to deliver scalable enterprise solutions. Key Roles & Responsibilities

Elicit, analyze, validate, document, verify, and manage business and system requirements.

Act as the primary liaison between business stakeholders, customers, product teams, development teams, and QA teams.

Translate business needs into clear functional and technical requirements.

Manage requirements throughout the complete Software Development Life Cycle (SDLC).

Establish and maintain requirements baselines, ensuring traceability throughout the project lifecycle.

Conduct stakeholder workshops, interviews, and requirement gathering sessions.

Perform business process analysis and identify opportunities for process improvement.

Create and maintain Business Requirements Documents (BRD), Functional Requirements Documents (FRD), use cases, process flows, and system specifications.

Validate delivered solutions to ensure alignment with business objectives and acceptance criteria.

Support requirement prioritization, impact analysis, and change management activities.

Collaborate with technical teams to ensure enterprise solutions align with business requirements.

Analyze enterprise applications, product capabilities, and business processes to recommend optimal solutions.

Work with enterprise application components including Flows, Activities, User Interfaces, Flow Actions, Agents, SLA Management, Correspondence, Security, Reports, File Listeners, MQ, and Connectors.

Support PRPC implementation activities, including Enterprise Class Structure Design and Ruleset Design.

Participate in Agile ceremonies such as sprint planning, backlog refinement, reviews, and retrospectives.

What you need: Experience

7+ years of IT experience in Business Analysis and System Analysis.

Strong experience in requirement elicitation, documentation, validation, and management.

Experience delivering enterprise business applications across the complete SDLC.

Experience designing model-driven enterprise applications.

Experience working with multiple business stakeholders and cross-functional teams.

Preferred experience in US Healthcare , Healthcare Payer , and Claims domain.

Experience working in Agile/Scrum environments.

Required Skills Business Analysis

Business Analysis

System Analysis

Requirement Elicitation

Requirement Management

Requirement Engineering

Business Process Analysis

Gap Analysis

Business Process Modeling

Functional Requirement Documentation

System Requirement Documentation

Use Cases

Process Flows

Requirement Validation

Change Management

Stakeholder Management

SDLC

Enterprise Applications

Business Process Management (BPM)

Enterprise Application Delivery

Enterprise Application Architecture

Product & Solution Analysis

PRPC Implementation

Enterprise Class Structure Design

Ruleset Design

Application Components

Flows

Activities

User Interfaces

Flow Actions

Agents

SLA Management

Correspondence

Security

Reports

File Listeners

MQ

Connectors

Methodologies

Agile

Scrum

Kanban

SDLC

Requirement Lifecycle Management

Analytical & Communication Skills

Requirement Prioritization

Impact Analysis

Problem Solving

Critical Thinking

Workshop Facilitation

Conflict Resolution

Stakeholder Communication

Process Modeling

Documentation

Desired Skills

US Healthcare domain experience

Healthcare Payer & Claims

Business Process Management (BPM)

PRPC implementation experience

Enterprise Application Architecture

Model-driven application development

Large-scale Agile delivery experience

Process Improvement

Requirement Traceability

Enterprise Solution Design

Qualification

Bachelor's or Master's Degree in Computer Science, Information Technology, Engineering, or a related technical discipline .

What we believe

We're proud to embrace the same values that have shaped UST since the beginning. Since day one, we've been building enduring relationships and a culture of integrity. Today, those same values continue to inspire us to encourage innovation, champion diversity and inclusion, and place people at the center of everything we do. Humility We listen, learn, show empathy, and help selflessly in our interactions with everyone. Humanity Through business, we strive to improve the lives of those less fortunate than ourselves. Integrity We honor our commitments and act responsibly in all our relationships.

Equal Employment Opportunity Statement UST is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

• To support and promote the values of UST. • Comply with all Company policies and procedures

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