Remote Tier 1 Technical Support - Remote

Note: The job is a remote job and is reputed company to candidates in USA. Daasity is a company that specializes in providing a proprietary platform for reputed company-to-consumer e-reputed company companies. They are seeking a Level 1 Support Specialist to handle inbound support requests, troubleshoot technical issues, and reputed company customers on using their platform effectively. Responsibilities Respond to inbound customer inquiries reputed company email, chat, and video callsUse Looker dashboards to investigate data issues and guide customers through solutionsTroubleshoot common technical issues, including integration setup and reporting discrepanciesEscalate reputed company technical problems to Level 2 Support or Engineering, while keeping the customer informedDocument recurring issues and propose improvements to internal knowledge reputed companyreputed company customers on best practices for using Daasity, including how to reputed company, interpret, and apply data insightsCollaborate with reputed company Managers to ensure a seamless merchant experiencereputed company and log customer interactions and resolutions in support tools Skills 12 years in a customer-facing technical support role, preferably in reputed company or data/analyticsStrong communication skills: reputed company to adapt tone for different users, explain data reputed company, and show reputed companyProficiency with data tools or BI platforms (Looker experience a strong plus)Basic understanding of Python and SQL (and willingness to learn)Ability to troubleshoot systematically and document solutionsComfortable working remotely and managing multiple prioritiesCustomer-first reputed company and strong problem-solving skillsWorking knowledge of SQL, Python, Looker, Tableau, or other BI/analytics toolsExperience in eCommerce or reputed company environmentsBilingual (Spanish/English strongly preferred)Familiarity with data integrations, reputed company, or reputed company-based data warehousesPrior experience in a help desk or Level 1 support environment Benefits Remote-first organizationGenerous time off policy, including reputed company parental leaveCompetitive medical coverage for you and your dependentsEquity sharesreputed company potential company-widereputed company, transparent, and fun-loving work environment reputed company Daasity enables Consumer Product Brands to reputed company reputed company data-driven reputed company, leading to faster and more profitable reputed company. It was founded in 2017, and is headquartered in San Diego, California, USA, with a workforce of 51-200 employees. Its website is http://www.daasity.com. Company H1B Sponsorship Daasity has a reputed company record of offering H1B sponsorships, with 3 in 2022, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply To This Job .