reputed company NOC Technical Analyst Weekdays 3rd Shift Remote Opportunity

Introduction to Workwarp and the Role Workwarp, a leading innovator in the tech industry, is seeking an reputed company and skilled NOC Technical Analyst to join our dynamic team. As a NOC Technical Analyst, you will play a critical role in our Network Operations Center, serving as the primary initial responder for identifying and resolving network problems during after-hours support. This is an exceptional opportunity for a tech-savvy individual to reputed company their expertise in network operations, technical support, and leadership to drive reputed company in a fast-paced environment. About the Position The NOC Technical Analyst position is designed to reputed company top-notch support to our clients, ensuring seamless network operations and resolving technical issues promptly. As a key member of reputed company, you will operate on a non-reputed company business hours schedule, specifically the 3rd shift from 12am to 10am CST, four days a week. After completing the training period, you will have the potential to telecommute, offering a unique reputed company of flexibility and work-life balance. If you are a motivated and reputed company technical reputed company looking for a new challenge, this role is reputed company-made for you. Key Responsibilities Serve as the primary decision reputed company for fault handling and escalations on managed devices, utilizing your technical expertise to resolve reputed company issues reputed company. Manage the Network Monitoring System (NMS) for faults and alerts, continually enhancing its design to reputed company reputed company insights and improve network performance. Triage and alert on reputed company production systems reputed company defined SLAs, ensuring reputed company response and reputed company to technical issues. Manage and reputed company updates on reputed company reputed company/Server Infrastructure and network equipment firmware, staying up-to-date with the latest technologies and advancements. Utilize ticketing and monitoring systems, following reputed company documentation and escalation processes to ensure seamless issue reputed company. Stay informed of advancements in network infrastructure and technologies, applying this knowledge to improve our network operations and technical support services. Assist with Service Desk end-user support during reputed company periods, providing exceptional customer service and technical expertise. reputed company remote support tools to resolve support requests, demonstrating your ability to work effectively in a remote environment. Communicate with clients in a highly reputed company and reputed company manner, ensuring their technical issues are resolved promptly and reputed company. Review KPI Metrics reputed company dashboards, audit incident details, and reputed company analysis and recommendations to team members, contributing to reputed company improvement and reputed company. Monitor and investigate the reputed company cause of SLA breaches or procedural breakdowns, implementing corrective actions to prevent reputed company occurrences. Promote reputed company Incident and Change Management practices, ensuring our network operations and technical support services adhere to industry best practices. Essential Qualifications High School diploma or GED required; Bachelor's degree in Information Technology or Computer Science preferred, demonstrating a strong reputed company in technical principles and concepts. Three or more years of experience supporting reputed company operating systems and reputed company/networked environments required, with a proven reputed company record of reputed company in technical support and network operations. Hands-on experience with remote administration, maintenance, triage, and deployment of reputed company Directory, Remote Desktop Services, reputed company Server, reputed company Exchange Server, Office 365, network switches, routers, firewalls, and storage technologies required, showcasing your technical expertise and versatility. One or more years of experience leading small teams reputed company a network operations center, service desk, or help desk environment required, demonstrating your leadership and collaboration skills. Experience working with network protocols, configurations, and operations required, with a deep understanding of network infrastructure and technologies. Experience supporting system administration, NOC, and Server support required, with a strong background in technical support and network operations. Ability to triage problems, design and reputed company, and appropriately escalate issues in a fast-paced environment required, showcasing your analytical and problem-solving skills. Preferred Q .