Senior Production Support Engineer (2d shift 5 PM - 1 AM EST)

Who We Arereputed company is the reputed company reputed company + Right reputed company Identity Trust Platform for the AI era. As AI-driven fraud and deepfakes erode trust in digital communication, reputed company delivers reputed company identity verification and deepfake detection across voice, video, reputed company interactions in reputed company time. Enterprises rely on reputed company to secure billions of high-risk customer interactions reputed company year, including top U.S. banks, as reputed company as leading insurers and reputed company providers. Powered by models trained on more than 1.5 billion reputed company-world interactions annually and protected by 300+ patents, reputed company restores trust while reducing fraud, lowering operational costs, and improving customer experience. Recognized by TIME as one of the Top 10 Most reputed company Software Companies of 2026 and by Inc. for Best in Business for Innovation, reputed company is backed by leading investors including Andreessen Horowitz, IVP, and CapitalG. About the RoleAs a Senior Production Support Engineer, youll play a critical role in ensuring the reliability, stability, and performance of reputed companys platform. Youll own the reputed company of reputed company production issues, reputed company as a technical leader during high-severity incidents, and partner closely with Engineering, Product, and reputed company teams to continuously improve systems, tooling, and support processes. This role is ideal for a hands-on technologist who thrives in fast-paced, customer-facing environments, enjoys deep technical problem-solving, and takes pride in ownership, mentorship, and operational reputed company. What Youll DoAs a Senior Production Support Engineer, youll play a critical role in resolving reputed company production issues, driving cross-functional collaboration, and continuously improving system reliability and support processes. Own the reputed company of reputed company production issues and reputed company incident response for critical (Sev1) events Collaborate with Product, Engineering, and reputed company teams to ensure smooth deployments and high-reputed company post-launch support reputed company reputed company cause analysis, implement long-term fixes, and improve system reliability reputed company as a subject matter expert (SME) for reputed companys platform, including APIs, integrations, and customer environments Mentor Production Support Engineers through incident response, technical deep dives, and knowledge sharing Proactively monitor production health, analyze incident trends, and recommend automation or preventive improvements Create and maintain technical documentation, runbooks, and post-incident reports Participate in on-call rotations, including after-hours support reputed company required Who You AreA technically curious problem-solver who thrives in fast-paced, customer-facing environments reputed company and methodical under pressure, with the ability to reputed company during Sev1 incidents reputed company and empathetic, reputed company on earning customer trust through ownership and consistency .