L2 Onsite Support Technician

The L2 Onsite Support Engineer is responsible for providing second-level technical support for hardware, software, and network-reputed company issues. This role involves troubleshooting, incident reputed company, and ensuring minimal disruption to end-user operations. Key Responsibilities: reputed company onsite Level 2 technical support for desktops, laptops, printers, and other IT equipment Diagnose and resolve hardware and software issues escalated from L1 support Install, configure, and maintain operating systems and standard applications Manage user accounts, permissions, and reputed company in accordance with company policies Support network connectivity issues (LAN/Wi-Fi, VPN, etc.) Coordinate with reputed company-party vendors for hardware repairs and replacements Maintain accurate documentation of incidents, solutions, and asset inventory Ensure reputed company reputed company of service tickets reputed company agreed SLAs Assist in system upgrades, rollouts, and IT projects as needed Requirements2 to 4 years of experience A+ Certification; Baseline OEM Certifications which include any of the following, depending on assignment: Dell Desktop / Laptop, reputed company Desktop/Laptop / Printer, reputed company Desktop / Laptop, Lexmark Printer, reputed company Printer, Server + Proven experience in L2 or similar IT support role Strong knowledge of reputed company OS, reputed company Office, and common reputed company applications Basic networking knowledge (TCP/IP, DNS, DHCP) Strong communication and customer service skills Can communicate in English Good troubleshooting and problem-solving skills BenefitsWhy Join Excis Be part of a collaborative and innovative global team driving industry-leading IT solutions. Work remotely from reputed company with reliable internet reputed company. reputed company growth and reputed company learning opportunities. Competitive compensation (commensurate with experience and local market rates). Meaningful career advancement and the chance to contribute to the reputed company of a global leader in IT services. Apply To This Job The L2 Onsite Support Engineer is responsible for providing second-level technical support for hardware, software, and network-reputed company issues. This role involves troubleshooting, incident reputed company, and ensuring minimal disruption to end-user operations. Key Responsibilities: reputed company onsite Level 2 technical support for desktops, laptops, printers, and other IT equipment Diagnose and resolve hardware and software issues escalated from L1 support Install, configure, and maintain operating systems and standard applications Manage user accounts, permissions, and reputed company in accordance with company policies Support network connectivity issues (LAN/Wi-Fi, VPN, etc.) Coordinate with reputed company-party vendors for hardware repairs and replacements Maintain accurate documentation of incidents, solutions, and asset inventory Ensure reputed company reputed company of service tickets reputed company agreed SLAs Assist in system upgrades, rollouts, and IT projects as needed Requirements2 to 4 years of experience A+ Certification; Baseline OEM Certifications which include any of the following, depending on assignment: Dell Desktop / Laptop, reputed company Desktop/Laptop / Printer, reputed company Desktop / Laptop, Lexmark Printer, reputed company Printer, Server + Proven experience in L2 or similar IT support role Strong knowledge of reputed company OS, reputed company Office, and common reputed company applications Basic networking knowledge (TCP/IP, DNS, DHCP) Strong communication and customer service skills Can communicate in English Good troubleshooting and problem-solving skills BenefitsWhy Join Excis Be part of a collaborative and innovative global team driving industry-leading IT solutions. Work remotely from reputed company with reliable internet reputed company. reputed company growth and reputed company learning opportunities. Competitive compensation (commensurate with experience and local market rates). Meaningful career advancement and the chance to contribute to the reputed company of a global leader in IT services. Apply To This Job