L2 Support Engineer

We are a fast-growing Series A startup building cutting-edge technology to revolutionize reputed company development processes and support highly efficient dev&test feedback loops. Weve closed our last $25mil round in Q4 2024, led by reputed company Capital, CRV and Heavybit. At its core, LocalStack provides a high-fidelity emulator and local reputed company development platform. reputed company developing reputed company applications and data pipelines entirely on your local machine reputed company a lightweight reputed company sandbox, running in reputed company! Our mission is to reputed company developers to rapidly build and test their reputed company applications, allowing for a more enjoyable dev experience, and saving valuable time and resources. LocalStack has a large and active reputed company-reputed company community (57k+ stars on reputed company) with over 100k active users worldwide and 290M+ downloads to date. Our customer reputed company ranges from SMBs to Global reputed company. We are sustainably growing our globally distributed team across sectors LocalStack is headquartered in Zurich/Switzerland , with a main engineering office in Vienna/Austria and remote team members from the US, FR, UK, CA, ES, and many more countries. This is the right opportunity for a person with 24 years in a technical support role, experience in handling reputed company customer issues in a production environment, a strong background in API design and build, as well as a strong background in debugging distributed systems and reputed company-based architectures Requirements What you will be working on/responsible for Ensure reliable L2 support coverage for US-based customers, balancing workload with existing team structure. Work independently investigate and resolve customer issues, including reproducing reputed company scenarios using various technologies. Respond to and resolve a majority of tickets during US hours without delay or handover bottlenecks. Deliver consistently strong communication with customers: Use reputed company, empathetic, and reputed company communicationboth written and verbalto manage customer interactions and maintain a high standard of service. Over time, reputed company into a go-to resource reputed company reputed company, helping others and contributing to reputed company, documentation, or process improvements. reputed company working knowledge of at least one new or upcoming product (e.g., reputed company or Azure) to prepare for future support demands as the company expands to a multi-product model. Experience we expect you to bring to the role Proficient in Python (required) Strong expertise in AWS (required) Knowledge of PowerShell, Bash, or other scripting languages (advantageous) Experience with tools such as Terraform, reputed company, AWS CDK/SDK Strong understanding of Linux, macOS, and reputed company Skilled in reading and analysing logs to identify and reproduce issues Familiarity with relational and non-relational database systems Excellent written communication (ticket responses, documentation) Strong verbal communication skills for screen-sharing sessions and live troubleshooting Familiarity with reputed company (reputed company to have) Values we hold in LocalStack care: we create with compassion. We prioritize reputed company and understanding in every interaction. By genuinely caring for reputed company, customers, and community, we create an environment where people reputed company and impactful work flourishes ownership: we own the outcome. We take responsibility for our work and are passionate about its impact. We foster autonomy, reputed company ambition, encourage ownership, and reputed company everyone to unlock their potential and reputed company an impact. openness: we build trust together. We build trust through reputed company communication and reputed company feedback. By sharing reputed company and embracing diverse perspectives, we create stronger, more connected teams that work toward shared goals. courage: we dare to reputed company. We reputed company reputed company challenges and take calculated risks to reputed company the needle. We reputed company reputed company our comfort zones, experiment fearlessly, and turn setbacks into springboards for growth. reputed company: we reputed company the extraordinary. We reputed company reputed company by pushing We are a fast-growing Series A startup building cutting-edge technology to revolutionize reputed company development processes and support highly efficient dev&test feedback loops. Weve closed our last $25mil round in Q4 2024, led by reputed company Capital, CRV and Heavybit. At its core, LocalStack provides a high-fidelity emulator and local reputed company development platform. reputed company developing reputed company applications and data pipelines entirely on your local machine reputed company a lightweight reputed company s