Senior IT Support Analyst

Role Overview: As a Senior IT Support Analyst at Valmont, your main function will be to lead and participate in the support and maintenance effort of the ERP and various business systems. Your role will involve integrating these systems into the business process to achieve improved efficiency for all stakeholders. You will be responsible for activities such as estimating support effort, analyzing and documenting requirements, developing and executing testing plans, preparing training documentation, conducting end user training activities, leading IT projects, and mentoring team members. Additionally, you will collaborate across the Global IT organization as needed. Key Responsibilities: - Provide leadership in the utilization of Information Technology within Valmont as a trusted advisor to the organization. - Monitor industry trends, standards, and technologies to recommend and apply new technologies as they emerge. - Follow company policies, procedures, and best practices to protect company data and ensure compliance. - Monitor tickets in support queue in Service Desk+ and acknowledge tickets with appropriate urgency and priority. - Participate and lead global support efforts of enterprise applications and software within agreed SLAs. - Collaborate with business stakeholders and IT teams across Valmont to identify, analyze, and document functional business requirements for production support. - Escalate issues as necessary and collaborate with technical and functional L3 teams to implement solutions. - Develop and validate testing plans, conduct functional user testing, and coordinate user acceptance testing. - Write and review support documentation for enterprise software/hardware. - Make recommendations for process improvements within both business and IT. - Mentor junior resources and work as a leader within the IT support team. Qualifications Required: - Preferred Bachelor's degree with 6+ years relevant experience, or Associates Degree with 8+ years relevant experience, or 10+ years of relevant experience. - Understanding of overall enterprise business systems architecture, functionality, and usage. - Understanding of project management principles. - Ability to conduct and direct research into enterprise business systems application functionality and products. - Proficiency in using Microsoft Office suite products. - Strong communication skills in English, both written and verbal. - Analytical and evaluative abilities, with good planning and organizational skills. - Ability to prioritize and execute tasks in a high-pressure environment. - Strong leadership skills. Additional Company Details: Valmont is committed to diversity and inclusivity and does not discriminate against any employee or applicant based on various characteristics protected by law. Reasonable accommodations can be made for individuals with disabilities to perform essential functions. If you require assistance due to a disability in filling out the application for employment, you can email the provided address on swooped.co. Role Overview: As a Senior IT Support Analyst at Valmont, your main function will be to lead and participate in the support and maintenance effort of the ERP and various business systems. Your role will involve integrating these systems into the business process to achieve improved efficiency for all stakeholders. You will be responsible for activities such as estimating support effort, analyzing and documenting requirements, developing and executing testing plans, preparing training documentation, conducting end user training activities, leading IT projects, and mentoring team members. Additionally, you will collaborate across the Global IT organization as needed. Key Responsibilities: - Provide leadership in the utilization of Information Technology within Valmont as a trusted advisor to the organization. - Monitor industry trends, standards, and technologies to recommend and apply new technologies as they emerge. - Follow company policies, procedures, and best practices to protect company data and ensure compliance. - Monitor tickets in support queue in Service Desk+ and acknowledge tickets with appropriate urgency and priority. - Participate and lead global support efforts of enterprise applications and software within agreed SLAs. - Collaborate with business stakeholders and IT teams across Valmont to identify, analyze, and document functional business requirements for production support. - Escalate issues as necessary and collaborate with technical and functional L3 teams to implement solutions. - Develop and validate testing plans, conduct functional user testing, and coordinate user acceptance testing. - Write and review support documentation for enterprise software/hardware. - Make recommendations for process improvements within both business and IT. - Mentor junior resources and work as a leader within the IT support team. Qualifications Required: - Preferred Bachelor's degree with 6+ years relevant