Customer Support Agent

Voice Support, International Voice Support, Communication Skill • The primary responsibility of this role is to assist users with voice-related issues • Ensure a positive experience for our international clientele. • Resolve all kind of tech and non-tech cases via email & phone Resolve alerts, workflow issues, bill issues, user admin, configuration, testing, PPO, EDI and application Issues Troubleshooting and Problem Resolution • Provide end to end Customer Support Client Management Ticket Management Documentation & Collaboration Deliver KPIs and SLAs Adhere operational best practice Work on SQL queries, Active Directory and Portals • We are seeking an International Voice Support Specialist to join our team. • The ideal candidate will have excellent communication skills, Logical thinking and the ability to provide exceptional customer support to users from different countries. Note:- Shift timing 9 pm - 6 am