Executive - Technical Support

Communication Skills, SQL, Analytical and Logical Thinking • Good at knowledge Management, Process Management and Change Management, Excellent Communication Skills, Adroit Analytical and Logical Thinking, • Experience in managing team, Quality Analyst & or Auditing experiences Customer First Mindset, and result Focused, Customer Service Centric, understand and ability to manage people performances, good at running the training, sessions and meetings, • Good at identifying the threats and build effective strategies, Good at preparing presentation, reports and dashboards. Resolve the cases flagged by end users, clients, interval vendors and external vendors using Email and or Phone as support channel. • Resolve the queries/cases to fullest satisfaction by adhering to defined process /procedures. • Delver the KPIs and SLAs allocated to technical support engineer. Regular analysis and feedback ideas/suggestions that will improve efficiency, production and or quality of both operations and customer experience. • Job involves Troubleshooting, diagnosing, root cause analysis, and detailed reviewing. Toggle and work between various numerous applications, includes technical skilled tools. Must have ability to work in fast paced environment and KPI focused mindset. Be flexible to stretch and go beyond when needed to ensure cases are resolved on time and avoid production impact. • Resolve all kind of tech and non-tech cases via email & phone Resolve alerts, workflow issues, bill issues, user admin, configuration, testing, PPO, EDI and application Issues • Troubleshooting and Problem Resolution • Provide end to end Customer Support Client Management Ticket Management Documentation & Collaboration Deliver KPIs and SLAs Adhere operational best practice Work on SQL queries, Active Directory and Portals Note:- Shift timing 9 pm - 6 am