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About the role
Desired Candidate Profile Location - Hyderabad - Rotation shift- WFO only 3-5 years of experience in Level 2 (L2) technical support role. Experience with group policy management on Active Directory; familiarity with MS Teams platform . Key Responsibilities Deliver L2 support for desktops, laptops, mobile devices, peripherals, and client applications Teams, Zoom, Avaya, Citrix, VMware Horizon, etc. Hands-on experience with Microsoft Intune Diagnose and resolve complex hardware and software issues escalated from L1 support. Manage and deploy OS images and updates using tools like ManageEngine and WDS. Administer endpoint devices through Intune and ManageEngine Desktop Central. Maintain endpoint security including antivirus, encryption, and patch management. Collaborate with L1 support to enhance resolution efficiency and user satisfaction. Document technical procedures, configurations, and troubleshooting steps. Support onboarding/offboarding activities including device setup and access provisioning. Monitor and analyze the endpoints performance and suggest improvements. Required Skills & Qualifications Minimum 3 years of experience in endpoint support with Windows 10/11. Proficient in Windows 10/11, macOS, and Linux OS Intermediate-level expertise in Linux OS. Hands-on experience with endpoint management tools like ManageEngine Desktop Central and Intune. Solid understanding of Active Directory, Group Policy, DNS, DHCP, MS Teams, and Office 365. Strong networking fundamentals including switching and routing. Mandatory scripting skills in PowerShell and Bash. Certifications such as ITIL, MCSA. Preferred certifications: MD-100 / MD-101. Soft Skills Excellent communication and customer service capabilities. Strong analytical thinking and problem-solving skills. Team-oriented with the ability to collaborate effectively. Proficient in documentation skills Interested Share updated CV to prabhakaran.su@veehealthtek.com Contact / WhatsApp: + 91 95664 37666
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