Technical Support- L2

Job Description: As a Technical Support Engineer (L2) at ANSR, located in Hyderabad, with 6-8 years of experience in IT Support, your role involves providing proactive second level technical support to ensure smooth IT operations. Key Responsibilities: - Provide onsite/remote support for desktops, laptops, and peripherals. - Troubleshoot hardware, software, and network connectivity issues. - Install, configure, and update operating systems and applications. - Manage user accounts, email setup, and basic Active Directory tasks. - Log incidents, track resolutions, and escalate complex issues as needed. - Experience in International call support is required. Qualifications Required: - 6-8 years of experience in desktop or technical support. - Strong knowledge of Windows OS, MS Office, and basic networking. - Good communication and problem-solving skills. Please note the benefits include cell phone reimbursement, health insurance, and provident fund. The work location is in person. (Note: Additional details about the company were not provided in the job description.) Job Description: As a Technical Support Engineer (L2) at ANSR, located in Hyderabad, with 6-8 years of experience in IT Support, your role involves providing proactive second level technical support to ensure smooth IT operations. Key Responsibilities: - Provide onsite/remote support for desktops, laptops, and peripherals. - Troubleshoot hardware, software, and network connectivity issues. - Install, configure, and update operating systems and applications. - Manage user accounts, email setup, and basic Active Directory tasks. - Log incidents, track resolutions, and escalate complex issues as needed. - Experience in International call support is required. Qualifications Required: - 6-8 years of experience in desktop or technical support. - Strong knowledge of Windows OS, MS Office, and basic networking. - Good communication and problem-solving skills. Please note the benefits include cell phone reimbursement, health insurance, and provident fund. The work location is in person. (Note: Additional details about the company were not provided in the job description.)