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About the role
Apply only if you're an immediate joiner or serving notice period AND share your resume at umang.jugran@vlinkinfo.com with CTC and Notice Period details Position Application Support Engineer Location Gurgaon (Work from Office), 247 shift model Experience 2-5 Years Project DT Labs Key Responsibilities Must be able to work on 247 shift model (Rotational Basis). Serve as the first level engagement & support for incidents, escalations for Home Value Stream. Understand the problem using alerting and monitoring dashboards and escalate to other teams, management, vendors or service provider to resolve issue. Track Alerts/Incident over Jira and Teams for end-to-end closure. Monitor Application & Infrastructure Alerting Proper Handover to different shift members Work closely with the Incident Manager. Monitor Dashboards of Application & Infrastructure, Work with Platform and Engineering team to make Dashboards more effective. Handling alerts and incidents to ensure minimal disruption of the service. Proper Handover to different shift members Required Skill AWS knowledge is must (EC2, IAM, VPC, S3, IAM, Route53, CloudWatch) Linux fundamental knowledge is required Understanding of Docker & Kubernetes fundamentals. Monitoring Tools (Dynatrace, Grafana, Prometheus, DataDog, Alert-manager, ELK) knowledge is essential TCP/IP network fundamentals knowledge Working knowledge over tracking & documentation portals (Jira, Wiki) Springboot, maven, java, nodejs framework basic understanding Debugging skills required CICD (Jenkins, argoCD, Git) Incident management Tool (Pagerduty, Zenduty) Programming (bash, python) TV/Broadband domain knowledge
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