EUC & Infrastructure Support Engineer (L1)

Job Title Level Experience Job Location EUC Infrastructure Support Engineer (L1) 1 to 3 Years Ahmedabad, Gujarat Qualification Working Days/ Shift Diversity Any Graduate 6 Days Male Certification Technical Skills Communication Skills NA End-User Computing, Active Directory, Ticketing Tools Good Communication Job Overview Job Summary: The EUC Specialist will be responsible for managing and supporting end-user computing environments, including desktops, laptops, mobile devices, and related software. This role ensures smooth operations, security compliance, and optimal user experience across the organization. Key Responsibilities: Provide L1 support for Desktops, Laptops, Printers, iPads, and Mobile Devices Troubleshoot Windows OS, MS Outlook, MS Teams, VPN, and standard enterprise applications Perform password resets, account unlocking, and basic Active Directory tasks Log, track, and resolve incidents service requests using ITSM tools (ServiceNow, Remedy, etc.) Perform basic troubleshooting for LAN, Wi-Fi, and VPN issues Coordinate with vendors/OEMs for hardware replacement and warranty support Maintain asset tagging, tracking, and inventory updates Provide remote and limited on-site support as required Ensure adherence to SLA, TAT, and CSAT targets Follow ITIL processes for incident, request, and escalation management Windows OS, MS Office, Outlook, Teams Desktop / Laptop / Printer Troubleshooting Basic Networking: IP, DNS, LAN, VPN Active Directory User Password Management ITSM / Ticketing Tools Asset Inventory Management Required Skills: Operating Systems: Windows OS Applications: MS Office, MS Outlook, MS Teams Hardware Support: Desktop, Laptop, Printer troubleshooting Networking Basics: IP addressing, DNS, LAN, VPN Directory Services: Active Directory user password management Tools: ITSM / Ticketing tools (ServiceNow, Remedy, etc.) Benefits: Health insurance, paid time off, and professional development opportunities Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying. .