Tier 2 Service Desk Windows/MAC

Join our team supporting the USGS Service Desk!

Responsibilities

• Deliver on-site deskside support at the Denver, CO location.

• Provide hardware and software support for Windows and Mac desktops and laptops.

• Configure, test, and install printers, scanners, and network copier/printers.

• Install and configure laptops and PCs using standardized computer images.

• Support users with file share access and permissions-related issues.

• Track, log, and report all service requests accurately.

• Perform security vulnerability patching and remediation.

• Provide conference room/AV support as needed.

• Ensure the latest approved BIOS updates and system patches are applied to PCs and laptops.

• Carry out additional duties as assigned.

Skills & Experience

• 1-2 years of related experience.

• Six months of experience with a vocational technical school certificate (CompTIA A+ or Apple Support) preferred.

• Excellent problem-solving skills.

• Knowledge of Windows operating systems.

• Strong experience supporting iOS and macOS.

• Working knowledge of Microsoft Office Suite.

• Experience in managing Active Directory, including users, groups, and computers.

• Excellent documentation, collaboration, and communication skills, both written and verbal.

• Strong analytical skills and a creative, self-starting approach.

• Ability to interact professionally, diplomatically, and tactfully with all organizational levels

• Salary is based on years of experience and qualifications ($42,000-$48,000). This position includes health care, retirement benefits, Company paid time and vacation days, as well as paid Government holidays.