Customer Support Executive (Female) Hybrid Work (Punjab)

Role & responsibilities: - Handle live customer queries via email, chat, and phone in a professional and timely manner. - Provide pre-sales assistance by helping customers choose the right software products and subscriptions. - Assist customers with software installation, activation, licensing, and troubleshooting. - Resolve customer concerns related to orders, warranty, and account issues. - Escalate complex technical issues to senior team members when required. - Maintain high customer satisfaction through accurate and timely resolutions. - Record customer interactions and update support tickets as per company guidelines. - Collaborate with internal teams to ensure a seamless customer experience. - Stay updated on Microsoft Office, Windows, Adobe, and other software products offered by the company. Preferred candidate profile: - Bachelor's degree in any discipline. - 0 - 2 years of experience in Customer Support, Technical Support, or Customer Success. - Freshers with excellent communication skills and technical aptitude are welcome to apply. - Good written and verbal English communication skills. - Good knowledge of Windows, Microsoft Office, and basic computer troubleshooting. - Comfortable handling customer interactions via email, chat, and phone. - Quick learner with solid problem-solving abilities. - Positive attitude and willingness to learn new software products. - Candidates residing in Mohali, Chandigarh, Panchkula, Zirakpur, Kharar, or nearby Tricity areas willing to work from Mohali office will be preferred. - Female candidates only. Working Hours: Enjoy a hybrid work environment with 3 days working from our Mohali office and 3 days working from home, offering flexible working hours. What We Offer: Hybrid work opportunity. Competitive salary with performance-based incentives. Career growth opportunities. Friendly and supportive work workplace. Exposure to international customers. Performance bonuses based on quality and productivity. .