Source description
About the role
Provide Level-1 technical support to international customers through voice calls Troubleshoot hardware, software, Office 365 related issues Log, track, update, resolve incidents using ticketing tools Escalate unresolved issues to higher support teamsMaintain proper documentation of incidents and resolutions. Deliver excellent customer service while adhering to SLAs. Basic knowledge of Technical Support. Knowledge of Microsoft Office 365.Plus Incentives and Bonuses
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