Source description
About the role
Provide Level-2 Voice Service Desk support for enterprise customers via phone, email, ticketing system Resolve network, connectivity, telephony, VPN, infra-related incidents Troubleshoot LAN/WAN, SD-WAN, DNS, DHCP, Wi-Fi, routing, switching, internet Required Candidate profile Voice Service Desk Technical Support Networking Network Operations Center (NOC) LAN/WAN TCP/IP DNS DHCP VPN SD-WAN CCNA (Preferred) ITIL ServiceNow / Remedy / BMC Perks and benefits Plus Incentives and bonuses
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