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About the role
Greetings from Wilco Source A CitiusTech Company Position: Salesforce Technical Architect Location: Hyderabad Mode: Full-Time Experience: 9+ Years Notice Period: Immediate to 30 days Responsibilities Define the enterprise Salesforce architecture across three business segments org strategy, data model, integration architecture, and security framework. Lead the Life Sciences Cloud transformation target-state design, data migration from legacy CRM systems, and compliance architecture. Architect the Salesforce-MuleSoft integration layer for SAP ERP connectivity (customer/account sync, order management, pricing/discount flows). Drive the Agentforce / AI strategy identifying use cases for autonomous AI agents in commercial workflows (lead qualification, case routing, forecasting). Establish governance frameworks for Salesforce platform architectural decision records, technical debt inventory, and security review processes. Lead architecture review boards for all Salesforce change requests and major enhancements. Partner with CRM Analytics team to design the Salesforce-to-Power BI / Tableau data flow for commercial KPIs. Drive platform performance engineering — large data volume strategy, asynchronous processing patterns, and API governance. Own the Salesforce licensing and SKU optimization strategy — ensuring cost-effective use of Sales Cloud, Service Cloud, and platform licenses. Required Qualifications 9–14 years of Salesforce experience with at least 3 years as a Solution/Technical Architect. Salesforce Certified Technical Architect (CTA) or Application Architect certification strongly preferred. Deep expertise in multi-cloud Salesforce architecture (Sales, Service, Life Sciences, Experience Cloud). Proven track record in large-scale CRM transformation programs for enterprises with $10B+ revenue. Experience with Salesforce-MuleSoft integration architecture at enterprise scale. Strong understanding of Salesforce security, compliance, and data governance for regulated industries. Thanks Abdul.Jabbar@citiustech.com
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