Tower Head / Director

Position: Tower Head / Director Key Responsibilities Own the MuleSoft tower P&L staffing, budgeting, utilization, and delivery efficiency across 1525+ GCC associates Define the multi-year integration capability roadmap completing WebMethods migration, expanding API governance, and enabling event-driven architecture Partner with SAP, Salesforce, ServiceNow, and Data & AI tower heads for unified platform connectivity Manage MuleSoft vendor relationship licensing optimization, Anypoint Platform roadmap alignment, and partnership programs Drive integration talent strategy hiring MuleSoft-certified developers in a competitive market, building training programs, and creating career paths Oversee integration delivery quality API uptime, error rates, mean-time-to-resolution, and throughput metrics Required Qualifications 14+ years of integration/middleware experience with at least 5 years in leadership Experience building or scaling integration practices within GCCs, captives, or large IT services organizations Deep understanding of MuleSoft Anypoint Platform and enterprise integration architecture P&L management experience for a technology delivery unit Experience managing SI-to-internal transitions for integration delivery Executive-level stakeholder management and communication skills Preferred / Good-to-Have MedTech or Life Sciences industry experience MuleSoft Certified Architect or equivalent expertise Experience with BOT (Build-Operate-Transfer) models Knowledge of healthcare interoperability and connected device ecosystems MBA or equivalent management qualification If you are interested, please share you resume to saranapriya.sankar@citiustech.com