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About the role
Job description Customer Service Executive- Voice Process We are looking for enthusiastic and customer-focused Technical Customer Service Executives to join our team. The ideal candidate will be responsible for providing technical assistance, resolving customer queries, and ensuring a seamless customer experience. Role & responsibilities - Handle inbound customer queries related to technical issues. - Diagnose and troubleshoot basic technical problems. - Provide accurate and timely resolutions to customers. - Escalate unresolved issues to the appropriate teams. - Maintain detailed records of customer interactions. - Meet quality, productivity, and customer satisfaction targets. Preferred candidate profile - Minimum 1 year of Customer service voice process experience is mandatory. - Excellent verbal and written communication skills. - Strong problem-solving and analytical abilities. - Basic technical troubleshooting knowledge. - Customer-centric approach with a positive attitude. - Ability to work in a quick-paced environment. - Proficiency in MS Office and CRM tools is an advantage. - Graduate Freshers are welcome to apply. Job Details - Location: Gurugram - Working Days: 5 Days working - Week Off: 2 Rotational Off - Shift: Rotational shifts - Cab: Both-side cab facility available - Need Immediate Joiners Only - Walk in Interview Only To Schedule Your Interview, Contact: Vanshita- 9910807579 .
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