Dynamics 365 F&O SCM Support Consultant (Procurement)

Job Title: Dynamics 365 F&O SCM Support Consultant-Procurement, Trade Management, Costing Job Type: Contract Job Location: Bangalore (Hybrid) Experience : 5 to 10 Years Role Objective: Provide operational L2/L2.5 support for Microsoft Dynamics 365 Finance & Operations (SCM modules) to stabilize the system and resolve day-to-day operational issues impacting inventory accuracy and costing accuracy. This is a hands-on, execution-focused role responsible for managing incidents, monitoring integrations, and ensuring smooth system operations rather than driving strategic initiatives. Key Responsibilities: Application Support Provide L2 / L2.5 support for D365 F&O Supply Chain Management modules. Investigate and resolve functional issues related to Procurement, Trade Management, and Inventory Costing. Handle incident management and ticket resolution through the service management tool. Inventory & Procurement Issue Resolution Troubleshoot and resolve issues related to: GRN (Goods Receipt Note) discrepancies Stock mismatches Inventory adjustments Costing inconsistencies Support inventory reconciliation activities to ensure system and physical stock alignment. System Monitoring Monitor system integrations and batch jobs. Identify and investigate failed transactions and integration failures. Coordinate with technical teams for resolution where required. Data Accuracy & Operational Stability Ensure inventory and cost data accuracy in the system. Perform root cause analysis for recurring issues. Provide timely resolution and workaround solutions to maintain business continuity. Collaboration Work closely with functional teams, warehouse teams, and technical support teams. Provide support during period-end inventory and costing processes. Required Skills & Experience: Experience supporting Microsoft Dynamics 365 Finance & Operations (D365 F&O). Strong functional understanding of: Procurement Trade Management Inventory Management Inventory Costing Hands-on experience in L2 support/production support environments. Experience with ticketing systems and incident management processes. Knowledge of: GRN issue resolution Stock reconciliation Inventory adjustment entries Costing issue troubleshooting Experience in monitoring integrations and identifying failed transactions.