Lead - Product Support

Whats the opportunity We are looking for Technical Support engineers with excellent communication skills to be part of the team that develops the next generation of cloud-based products for the service industry. Engineers will be involved in assisting our customers in using the Zenoti products. Requirements What will I be doing Maintain customer relationships and satisfaction by providing exceptional service and ensuring we deliver value through our services. Serve as primary escalation contact for high priority support cases, including overall triage management. Ensure the adherence to SLAs, and Key Metrics according to Organization expectations and objectives. Coordinate with internal teams as needed to meet customer needs and requirements, while managing customer expectations. Hire and train support team to provide effective customer communications. Be proud of what you work on, obsess about the quality of the work you produce. What skills do I need 7+ years of experience in supporting web based enterprise applications. A technology centric background. Previous advanced support experience with data driven, web based applications. Proficient in database systems SQL and operating systems like windows workstation, Server OS. Knowledge on APIs and Integration would be plus. Strong logical, analytical and problem solving skills. Excellent communication skills in English. Can work in a fast paced, ever changing, startup environment. Why Zenoti Be part of an innovative company that is revolutionizing the wellness and beauty industry. Work with a dynamic and diverse team that values collaboration, creativity, and growth. Opportunity to lead impactful projects and help shape the global success of Zenoti s platform. Attractive compensation. Medical coverage for yourself and your immediate family. Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives. Regular social activities, and opportunities to give back through social work and community initiatives.