Source description
About the role
The Service Provider shall provide the following Services to Liberty: • Provide SAP Basis support and maintenance at application level for the SAP landscape and support in projects that require SAP Basis work. • Actively contribute to all ceremonies: refinement and planning sessions for prioritising activities within Iterations. • The Deliverables will be defined before each sprint and using sprints to deliver those items each two weeks (sprint). • Required to analyse the specification and to document a technical specification where required by scrum master and defined in agile board tasks.
Implementation and Configuration Services
Solution Design and Architecture :
Define the overall architecture for SAP Cloud ALM in accordance with the customer's SAP landscape.
Ensure integration with other SAP solutions like SAP S/4HANA, SAP SuccessFactors, etc.
Configuration :
Setup of SAP Cloud ALM in alignment with customer requirements and SAP best practices.
Customizing the tools for application lifecycle management such as Change Control Management, Incident Management, and Monitoring.
Configuration of monitoring, alerting, and reporting features within SAP Cloud ALM.
- Service Monitoring and Performance Management
System Monitoring :
Continuous monitoring of SAP Cloud ALM and associated systems to ensure availability, performance, and security.
Define Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to track system health.
Incident and Problem Management :
Identify and manage incidents, including coordination with SAP support (SAP OSS) for critical issues.
Track and resolve problems to improve service availability.
Service Level Monitoring :
Ensure that SLAs are met, track compliance, and provide reporting on service delivery performance.
- Change and Release Management
Change Request Management :
Handle change requests for SAP Cloud ALM system configurations, enhancements, or new features.
Perform impact assessments and ensure proper change control procedures are followed.
Release Management :
Plan and execute releases of new features, fixes, and upgrades to the SAP Cloud ALM environment.
Coordinate with SAP and internal teams to manage the release cycle effectively
At Zensar, we’re “experience-led everything” . We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures . Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus .
Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.
We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.
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