Associate Director - Program Management

Role Overview: You will be joining Zeta as a client facing Program Manager, responsible for overseeing the discovery, planning, execution, and delivery of product features, fixes, tech and non-tech initiatives. Your role will involve ensuring that all activities align with the client engagement objectives and commitments. Strong stakeholder management, communication skills, negotiation skills, and a deep understanding of platform delivery methods are essential for this role. Key Responsibilities: - Drive the discovery phase, develop and execute realistic quarterly & sprint plans that meet budget and quality expectations. - Actively set and manage expectations of senior stakeholders (internal & client) regarding delivery timelines and risks. - Implement and oversee quality assurance processes to ensure deliverables meet standards. - Engage with various stakeholders, including client senior stakeholders, business & engineering leaders, design teams, and team members to drive execution. - Develop and maintain strong relationships with key stakeholders, including customers, partners, and internal product & engineering teams. - Track delivery progress, identify risks and issues proactively, ensuring that mitigation and resolution plans are in place and communicated with key client & internal stakeholders. - Lead program governance ensuring alignment on progress, risks, and issues with key stakeholders. - Implement effective change control processes to manage alterations to the scope, schedule, and resources. - Manage a team of program & project managers (up to 15 direct reports). - Establish and monitor key performance indicators (KPIs) for program success. - Maintain comprehensive documentation, including project plans, reports, and other relevant materials. Qualifications Required: - Strong experience in project/program management, including experience leading large-scale, complex technical programs in a fast-paced and dynamic environment. - Excellent organizational and time management skills, with the ability to deliver high-quality work under tight deadlines. - Leadership & interpersonal skills, with a proven ability to motivate and lead cross-functional teams. - Strong understanding of scrum and agile methodologies, sprint planning, etc. - Prior experience leading delivery of product & engineering programs in a BFSI environment (preferably credit card domain). - Strong hands-on experience on project management tools like JIRA, Trello, Smartsheet, OKR management software, Kanban, etc. - PMP or equivalent project management certification is a plus. - Banking / Credit card domain experience is a plus. - SaaS product implementation experience is a plus. - 12 years of software industry experience with 5 years of experience managing large software development projects from inception to launch in BFSI domain. - Experience with B2B enterprise, SaaS / Cloud-based products is a strong plus. - Undergraduate Degree in Engineering. - Graduate Business Degree (MBA or equivalent). (Note: Additional details about the company were not found in the provided job description) Role Overview: You will be joining Zeta as a client facing Program Manager, responsible for overseeing the discovery, planning, execution, and delivery of product features, fixes, tech and non-tech initiatives. Your role will involve ensuring that all activities align with the client engagement objectives and commitments. Strong stakeholder management, communication skills, negotiation skills, and a deep understanding of platform delivery methods are essential for this role. Key Responsibilities: - Drive the discovery phase, develop and execute realistic quarterly & sprint plans that meet budget and quality expectations. - Actively set and manage expectations of senior stakeholders (internal & client) regarding delivery timelines and risks. - Implement and oversee quality assurance processes to ensure deliverables meet standards. - Engage with various stakeholders, including client senior stakeholders, business & engineering leaders, design teams, and team members to drive execution. - Develop and maintain strong relationships with key stakeholders, including customers, partners, and internal product & engineering teams. - Track delivery progress, identify risks and issues proactively, ensuring that mitigation and resolution plans are in place and communicated with key client & internal stakeholders. - Lead program governance ensuring alignment on progress, risks, and issues with key stakeholders. - Implement effective change control processes to manage alterations to the scope, schedule, and resources. - Manage a team of program & project managers (up to 15 direct reports). - Establish and monitor key performance indicators (KPIs) for program success. - Maintain comprehensive documentation, including project plans, reports, and other relevant materials. Qualifications Required: - Strong experience in project/program management, including experience