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Business Analyst (Collections Transformation & AI) Experience: 3 7 Years Location: Navi Mumbai Mahape / Mumbai (Kalina) Job Description We are looking for an experienced Business Analyst (IT Collections) to drive digital transformation initiatives in the collections ecosystem including CRM, Dialer (Genesys), API integrations and AI-driven solutions. Principal Accountabilities Requirement gathering and analysis and discussion with requester BRD, FSD preparation, create detailed documentation, including user stories, process flows, and technical specifications. End-to-end coordination between business and software delivery partners Support of the Collections application (Techno-Functional) during the deployment phase. E2E mapping of Collections ecosystem requirements, including CRM interfaces (Collections Engine), automated allocation logic (SEAM), and digital communication triggers (DCM) Implementing solutions that effectively resolve problems or provide improvement Translate high-level Business Requirement Documents (BRDs) into granular Functional Specification Documents (FSDs) specifically for API integrations, dialer mechanics (e.g., Genesys), and real-time payment syncs (BMS). Planning, executing, monitoring and reviewing ongoing projects / service management Mapping requirements & providing them best solutions involving evaluation & definition of scope of project and finalization of project requirements Enforce strict Maker-Checker governance and Jira pipeline tracking, ensuring vendor deliverables meet exact technical and architectural standards prior to UAT. Monitoring SLA based Support Services with high degree of business end user satisfaction. Collaborate with cross-functional teams to define and document the architecture for upcoming Generative AI and Voice Bot integrations within the debt collections lifecycle. Highlight potential risks or malfunctions and act proactively to resolve issues. Excellent judgment, decision making skills, and the ability to deliver in short tenures. Qualifications and Experience Understanding IT Collections Debt Collections Telecalling CRM Application and IT Project life cycle. Experience managing vendor delivery and QA alignment using Agile/Jira frameworks. Proficient at handling operations related to technical Support Service Delivery Management, managing quality related processes, coordinating with partners. Proven hands-on experience writing FSDs for API architectures, webhooks, and third-party SaaS platform integrations. Significant understanding & implementing the Business Logic. Should have good understanding of Change Management with RFC to CAB to PROD Process. Business Analyst (Collections Transformation & AI) Experience: 3 7 Years Location: Navi Mumbai Mahape / Mumbai (Kalina) Job Description We are looking for an experienced Business Analyst (IT Collections) to drive digital transformation initiatives in the collections ecosystem including CRM, Dialer (Genesys), API integrations and AI-driven solutions. Principal Accountabilities Requirement gathering and analysis and discussion with requester BRD, FSD preparation, create detailed documentation, including user stories, process flows, and technical specifications. End-to-end coordination between business and software delivery partners Support of the Collections application (Techno-Functional) during the deployment phase. E2E mapping of Collections ecosystem requirements, including CRM interfaces (Collections Engine), automated allocation logic (SEAM), and digital communication triggers (DCM) Implementing solutions that effectively resolve problems or provide improvement Translate high-level Business Requirement Documents (BRDs) into granular Functional Specification Documents (FSDs) specifically for API integrations, dialer mechanics (e.g., Genesys), and real-time payment syncs (BMS). Planning, executing, monitoring and reviewing ongoing projects / service management Mapping requirements & providing them best solutions involving evaluation & definition of scope of project and finalization of project requirements Enforce strict Maker-Checker governance and Jira pipeline tracking, ensuring vendor deliverables meet exact technical and architectural standards prior to UAT. Monitoring SLA based Support Services with high degree of business end user satisfaction. Collaborate with cross-functional teams to define and document the architecture for upcoming Generative AI and Voice Bot integrations within the debt collections lifecycle. Highlight potential risks or malfunctions and act proactively to resolve issues. Excellent judgment, decision making skills, and the ability to deliver in short tenures. Qualifications and Experience Understanding IT Collections Debt Collections Telecalling CRM Application and IT Project life cycle. Experience managing vendor delivery and QA alignment using Agile/Jira frameworks. Proficient at handling operations related to technical Support Service Delivery Manag
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