Senior Enterprise Systems Administrator

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here youll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS. ServiceNow Developer / Administrator We are seeking a skilled ServiceNow Developer to design, develop, and enhance solutions on the ServiceNow platform. This role involves configuring out-of-the-box modules, developing custom applications, and integrating ServiceNow with enterprise systems to support business workflows and drive digital transformation initiatives. What you'll do: ServiceNow Developer / Administrator in the Enterprise will Administer, configure, and support the ServiceNow platform across ITSM, CSM and other aligned modulesImplement and enhance ITSM processes such as Incident, Problem, Change, Request, and Knowledge ManagementDevelop and maintain custom applications using ServiceNow App EngineDesign, develop, and maintain ServiceNow solutions using: Business Rules, Client Scripts, UI Policies. Script Includes, Flow Designer, and Catalog ItemsImplement workflows and automations to improve service efficiency and reduce manual effort Support platform upgrades, patching, and release management activities Develop and manage integrations using REST/SOAP APIs, IntegrationHub, and MID Servers Enable selfservice capabilities leveraging Now Assist, Virtual Agent and Knowledge Management Support CMDB and Asset Management processes, ensuring data quality and CSDM alignment Troubleshoot and resolve platform issues and perform root cause analysis Collaborate with business stakeholders to gather requirements and deliver scalable solutions Maintain technical documentation, SOPs, and knowledge articles Ensure platform security, performance, and adherence to governance and best practicesOwn platform architecture, customization strategy, and overall solution design Review and approve technical designs, scripts, and integration patterns Define and enforce coding standards, best practices, and governance What youll bring: 58+ years of overall IT experience with 35+ years on ServiceNow development Advanced expertise in server-side and client-side scripting, performance optimization, and debuggingProficiency in JavaScript, Glide API, and ServiceNow scriptingSolid understanding of ITIL and IT Service Management processes Experience with Flow Designer, Integration Hub, and Virtual Agent Working experience with ServiceNow upgrades and release cycles Knowledge of integrations, authentication methods, and APIsExperience designing scalable automations and reusable componentsFamiliarity with CMDB concepts, Discovery, and service mapping (preferred) Fluency in EnglishClient-first mentalityIntense work ethicCollaborative spirit and problem-solving approach How youll grow: Cross-functional skills development & custom learning pathwaysMilestone training programs aligned to career progression opportunitiesInternal mobility paths that empower growth via s-curves, individual contribution and role expansions Perks & Benefits: At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and wellbeing, financial future, time away, and professional development. With robust skillsbuilding programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, youll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community. For details on total rewards in India, visit ZS India office locations | Where we work | ZS. Hybrid working model: We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections. Travel: Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures. Considering ZS is a pla