Technical Support for IT Graduate Freshers

You will be responsible for managing service desk functions, serving as the primary point of contact for service users and customers, and providing customer support through various channels. Your key responsibilities will include: - Managing one or more customer service or service desk functions - Acting as the main point of contact for service users and customers, handling their reported issues, information requests, access needs, or other services - Delivering customer service via voice, digital, self-service, and automated platforms - Providing accurate information and resolving user issues professionally - Ensuring high levels of customer satisfaction and service quality - Adhering to defined process guidelines and service standards To qualify for this role, you should meet the following requirements: - Experienced candidates are preferred, but technical graduate freshers are also eligible - Graduation is mandatory, with a preference for IT graduates with basic troubleshooting knowledge In addition to the above, you should possess: - Excellent verbal communication skills - Proficiency in proper email etiquette - Absence of Mother Tongue Influence (MTI) - Strong problem-solving and analytical skills - Excellent customer service skills - Willingness to work night shifts - Ability to work from the office only The interview process will involve: - Screening over the call - Berlitz / Versant Assessment - Operations (Ops) Round Candidates must successfully clear all the above rounds to be considered for the position. Please note that this is a full-time position based in Hyderabad, requiring you to work from the office. The salary offered is 25,000 CTC for technical graduate freshers. Relocation is not available. You will be responsible for managing service desk functions, serving as the primary point of contact for service users and customers, and providing customer support through various channels. Your key responsibilities will include: - Managing one or more customer service or service desk functions - Acting as the main point of contact for service users and customers, handling their reported issues, information requests, access needs, or other services - Delivering customer service via voice, digital, self-service, and automated platforms - Providing accurate information and resolving user issues professionally - Ensuring high levels of customer satisfaction and service quality - Adhering to defined process guidelines and service standards To qualify for this role, you should meet the following requirements: - Experienced candidates are preferred, but technical graduate freshers are also eligible - Graduation is mandatory, with a preference for IT graduates with basic troubleshooting knowledge In addition to the above, you should possess: - Excellent verbal communication skills - Proficiency in proper email etiquette - Absence of Mother Tongue Influence (MTI) - Strong problem-solving and analytical skills - Excellent customer service skills - Willingness to work night shifts - Ability to work from the office only The interview process will involve: - Screening over the call - Berlitz / Versant Assessment - Operations (Ops) Round Candidates must successfully clear all the above rounds to be considered for the position. Please note that this is a full-time position based in Hyderabad, requiring you to work from the office. The salary offered is 25,000 CTC for technical graduate freshers. Relocation is not available.