Genesys Cloud Contact Center Engineer L3 || Contract || Delhi/Hyderabad

Genesys Cloud Contact Center Engineer L3 Contract Delhi/Hyderabad Must have Advanced Genesys Cloud administration: organizations/divisions, queues, skills, RBAC, permissions and audit loggingGenesys Architect flow operations: IVR, routing, business hours, language/skill/priority routing and emergency routingDigital channel and agent-experience troubleshootingGenesys WEM, quality, recording, dashboards and analytics operationsIntegration troubleshooting with ServiceNow, Salesforce, Dynamics or custom APIsSSO/MFA, OAuth/API clients, audit logs, fraud/toll-risk controls and SIEM log forwarding awarenessIncident, problem, change, release and RCA management Good to have Genesys Cloud CX certificationsInteraction analytics, transcription/topic/sentiment operations experienceSIP/telephony knowledge for Genesys voice flowsData export/BI integration experienceRegulated enterprise or pharma experience Genesys Cloud Contact Center Engineer L3 Contract Delhi/Hyderabad Must have Advanced Genesys Cloud administration: organizations/divisions, queues, skills, RBAC, permissions and audit loggingGenesys Architect flow operations: IVR, routing, business hours, language/skill/priority routing and emergency routingDigital channel and agent-experience troubleshootingGenesys WEM, quality, recording, dashboards and analytics operationsIntegration troubleshooting with ServiceNow, Salesforce, Dynamics or custom APIsSSO/MFA, OAuth/API clients, audit logs, fraud/toll-risk controls and SIEM log forwarding awarenessIncident, problem, change, release and RCA management Good to have Genesys Cloud CX certificationsInteraction analytics, transcription/topic/sentiment operations experienceSIP/telephony knowledge for Genesys voice flowsData export/BI integration experienceRegulated enterprise or pharma experience